Mode : Hybrid-50% travel required to the customer place and the CSAs will get the complete travel reimbursement from the client if the customer location is more than 50 Kms
Shift : Normal Shift with Occasional off hour meetings
Location : Singapore
Language: English, Mandarin
Experience - 10+ years of experience.
Role Description
As a Microsoft Teams & Viva Cloud Solution Architect, you will be a key technical resource for customers, delivering proactive services such as education workshops, assessments, and expert guidance. You will work closely with clients to optimize their Microsoft Teams environment—including Teams Telephony, governance, and integration with the broader Microsoft 365 ecosystem—and to design and deploy impactful employee experience solutions using Microsoft Viva: Learning, Engage, Connections, Amplify, and Goals.
Viva-Specific Responsibilities
Viva Connections:
Design the home site and information architecture using SharePoint Online; configure dashboard, feeds, and resources; set up audience targeting, branding, and global navigation.
Implement Adaptive Card Extensions (ACEs) and govern rollout via Teams app policies and pinning strategies.
Viva Engage:
Develop community strategy, governance, and moderation; enable leadership engagement, campaigns, storylines, and Q&A experiences.
Establish community lifecycle, compliance, and analytics reporting (engagement metrics, sentiment themes); guide transition from legacy Yammer experiences where applicable.
Viva Learning:
Integrate content sources (e.g., Microsoft Learn, LinkedIn Learning, and supported LMS providers); configure learning hubs, featured content, and role-based learning paths.
Set up assignment & tracking workflows in Teams, with reporting on completions and compliance training outcomes.
Viva Amplify:
Stand up centralized campaign management for corporate comms; build multi-channel publishing (Outlook, SharePoint, Teams) with approvals, templates, and scheduling.
Define measurement plans and dashboards for campaign reach, engagement, and call-to-action performance.
Viva Insights:
Deploy and configure Personal, Manager, and Leader Insights experiences to drive wellbeing, productivity, and collaboration improvements.
Implement Advanced Insights and Workplace Analytics for organisational trend analysis, meeting culture optimisation, and focus time strategies.
Define privacy-compliant data governance for insights reporting and ensure alignment with HR and compliance teams.
Build dashboards and actionable recommendations for leadership to improve employee engagement and reduce burnout.
Technical Skills – Solution Area: Microsoft Teams + Viva Suite + Teams Telephony
Microsoft Teams & Telephony
Deep expertise in Microsoft Teams, including Teams Telephony, Direct Routing, Calling Plans, and Operator Connect.
Experience with Teams administration, policy management, compliance, and security configurations.
Proven experience in designing and implementing Teams governance frameworks and Center of Excellence (CoE) initiatives.
PowerShell scripting for Teams and Microsoft 365 administration.
Knowledge of Microsoft Purview for data governance and compliance (DLP, sensitivity labels, eDiscovery).
Familiarity with Microsoft Graph API for automation and integration (plus).
Experience with Microsoft Intune for device and app management (plus).
Exposure to Microsoft Teams Rooms setup and management (desirable).
Development experience (e.g., Teams app development, custom connectors, message extensions) is optional but beneficial.
Microsoft Viva (Learning, Engage, Connections, Amplify, Goals)
Viva Connections: SharePoint Online architecture, home site setup, ACEs, dashboard design, audience targeting, and Teams app deployment/pinning strategies.
Viva Engage: Community architecture and governance, leadership engagement programs, campaigns, moderation policies, analytics/insights, and content lifecycle.
Viva Learning: Connector setup with content providers and supported…