Modern Work, Microsoft 365 Copilot & AI Agents | Singapore
Mode : Hybrid-50% travel required to the customer place and the CSAs will get the complete travel reimbursement from the client if the customer location is more than 50 Kms
Shift : Normal Shift with Occasional off hour meetings
Location : Singapore
Language: English, Mandarin
Experience - 10+ years of experience.
Role Overview
We are seeking a senior, customer-facing Partner Customer Success Architect (CSA) to help enterprise and public sector customers realize measurable value from Microsoft Modern Work solutions. The role combines technical architecture, hands-on delivery, advisory services and adoption leadership across Microsoft 365, Microsoft 365 Copilot, Copilot Studio, Power Platform and related security and governance capabilities.
The successful candidate will operate as a trusted technical advisor, lead customer workshops, shape practical use cases, guide solution design and deployment, and coordinate across customer stakeholders, partner teams and Microsoft-aligned delivery teams. The role requires strong ownership, executive communication and the ability to translate business priorities into secure, supportable and measurable outcomes.
Key Responsibilities
Modern Work Architecture & Delivery
Assess the customer’s current Microsoft 365 environment, business requirements, readiness, risks and dependencies.
Design and guide secure, scalable Modern Work solutions across Microsoft Teams, SharePoint Online, OneDrive, Exchange Online and Microsoft 365 platform services.
Provide technical leadership through discovery, design, pilot, deployment, adoption and operational handover.
Create solution designs, implementation plans, decision logs, technical documentation and operational guidance.
Troubleshoot complex cross-service issues and coordinate resolution with customer, partner and Microsoft-aligned teams.
Microsoft 365 Copilot & AI Strategy
Facilitate workshops to identify business scenarios suitable for Microsoft 365 Copilot and AI agents.
Understand customer business processes, pain points and information flows, then recommend AI-enabled solutions that improve productivity, collaboration and decision-making.
Develop adoption roadmaps, prioritized use-case backlogs and measurable success criteria.
Guide Copilot readiness across identity, data access, content quality, information governance, security and user enablement.
Translate Copilot and agent capabilities into clear business value for technical and executive stakeholders.
Prompt Engineering
Design, test and optimize prompts for Microsoft 365 Copilot and generative AI workloads.
Develop reusable prompt libraries, role-based prompt templates and practical user scenarios.
Apply prompt engineering best practices to improve response quality, grounding and relevance.
Train users and champions on effective prompting, responsible use and validation of AI-generated outputs.
Measure and refine prompt effectiveness based on defined business outcomes and user feedback.
Agent Development & Automation
Design and build business-focused AI agents using Microsoft Copilot Studio and related Microsoft capabilities.
Configure conversational experiences, topics, actions, knowledge sources, connectors and integrations.
Connect agents to approved enterprise systems, knowledge bases and business applications.
Build workflow automation using Microsoft Power Platform, including Power Automate, where appropriate.
Support testing, deployment, monitoring, lifecycle management and continuous improvement of agents.
Adoption, Change & Enablement
Lead discovery, envisioning, readiness and adoption workshops for Microsoft 365 and Copilot solutions.
Create role-based use cases, learning plans, playbooks, quick-start guides and administrator guidance.
Support champion networks, train-the-trainer programs, communications and adoption campaigns.
Monitor usage, feedback and adoption signals, and recommend practical optimization actions.
Help…