Club Location:
Gentle Creek Country Club - Prosper, TX
Arcis Golf team members thrive on anticipating needs, forging connections, and elevating experiences for our team, members, and guests. We are an inclusive team of unique individuals who show up each day with a grateful spirit, humble heart, and a genuine respect for one another.
Member Relations Coordinator
Gentle Creek Country Club | Prosper, Texas
Position Summary
The Member Relations Coordinator serves as a key ambassador for Gentle Creek Country Club and is responsible for creating exceptional experiences and meaningful connections with our members and guests.
This position is highly visible and member-facing, with a primary focus on member engagement, communication, onboarding, retention, club programming, and overall member satisfaction. The Member Relations Coordinator works closely with the General Manager, Membership Sales, Golf, Food & Beverage, and other department leaders to ensure a consistent, welcoming, and high-quality member experience throughout the Club.
The ideal candidate is personable, proactive, highly organized, detail-oriented, and genuinely passionate about hospitality and building relationships. This position requires someone who enjoys being visible and engaged with members rather than remaining primarily behind a desk.
Essential Duties and Responsibilities
Member Engagement & Relationships
Serve as a primary point of contact and resource for Gentle Creek members and guests.
Maintain a visible presence throughout the Club and proactively engage with members.
Build genuine relationships with members by learning their preferences, interests, and needs.
Greet, welcome, and assist members and guests with a warm, professional, and service-oriented approach.
Respond promptly and professionally to member questions, requests, and concerns.
Proactively follow up with members to ensure concerns and requests are resolved.
Identify opportunities to increase member engagement, participation, and overall satisfaction.
Work with department leaders to identify and address recurring member feedback.
New Member Onboarding
Coordinate and execute the Club's new member onboarding process.
Ensure new members receive a warm and personalized welcome to Gentle Creek.
Coordinate new member communications, orientations, introductions, and Club resources.
Work with appropriate departments to ensure new members understand Club amenities, services, programming, golf operations, dining, fitness, and other member benefits.
Follow up with new members after onboarding to ensure they are becoming comfortable and engaged with the Club.
Maintain accurate onboarding records and ensure all required steps are completed.
Member Programming & Engagement
Assist in developing and executing programming designed to increase member participation and engagement.
Work with department heads to develop and maintain a unified Club lifestyle calendar.
Help create programs and events that encourage members to utilize the Club's golf, dining, social, fitness, and other amenities.
Monitor participation and member response to programming and make recommendations for improvement.
Identify opportunities to create approachable, consistent, and engaging member experiences.
Attend member events and functions to ensure successful execution and actively interact with members.
Member Communications
Help develop and execute a consistent member communication strategy.
Prepare and distribute member communications, including weekly emails, event announcements, calendars, newsletters, and other Club updates.
Assist with website updates, social media content, event displays, flyers, posters, signage, and other member-facing communications.
Ensure member communications are timely, accurate, professional, and consistent with Gentle Creek and Arcis Golf brand standards.
Help communicate Club initiatives, upcoming events, programs, and important information in a way that encourages member participation.
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