ROLES & RESPONSIBILITIES
Responds to Client, Counsel, Carrier (CCC) in accordance with Key Performance Indicators (KPIs) and urgency of requests
Is solely responsible for the success, failure, and management of all team members’ activities and communications during the engagement
Engagement Management (External): Leads the technical conversation and drive the direction and strategy of the engagement
Educates the Client on how to make an informed decision
Guides the Client on the importance of conducting a cost vs. benefit analysis
Maintains accountability for accurate and timely password changes within 24 hours
Builds the strategy for success and deliver it
Assists client with developing and executing their recovery plans
Establishes priorities for their IT and Arete engagement personnel
Is the subject matter expert on various technologies, infrastructure, and engagement-specific items
Tracks progress to completion
Engagement Management (Internal): Communicates clearly and manages priorities by role ensuring each team member understands their tasks, values, and time to deliver
Ensures project workstreams are being delivered on-time
Monitors budget and team hours against allocated hours within the statement of work (SOW) Ensures daily time entry is complete within Project management tool for the team
Ensures project workstreams are being delivered on-time
Ensures project budget is correct. Identifies potential overages and requests amendments when workstream budgets reach 75%, if necessary
Ensures the engagement team is utilized to a blended 70%
Easily identifies opportunities for add-on services to continue assisting Clients with Arete resources
Ensures teams execute tasks successfully and validates work product quality
Provides routine updates to CCC regarding overall engagement and action items Delivers to the Client on-time based on agreed upon service level agreement (SLA) and/or as needed
Coaches and mentors junior team members
Proposes tactics and strategies that impact overall processes
May perform other duties as assigned by management
SKILLS AND KNOWLEDGE
Excellent time management and organizational skills
Widely recognized technical abilities
Ability to teach others
Proficiency with reading the room and adjusting conversational style accordingly.
Ability to navigate difficult conversations effortlessly
Expert at managing client expectations
Ability to independently train, mentor, coach and lead team members globally and take ownership over their wins and losses
Ability to lead projects with security implementations
Thorough background or knowledge of network enterprise systems administration
Thorough knowledge and understanding of operating systems and hardware architectures: Linux/Unix, Mainframe, Windows, Cloud, etc.
Thorough knowledge and experience with core set of standard Industry technology and platforms and familiarity with cybersecurity tools. Hands-on not required but a plus Endpoint Detection and Response (EDR) solutions
E-mail platforms: Microsoft Office (M365), On-premises Exchange, Google Workspace
Anti-virus (AV) vendors
Identity Access Management (IAM)/Zero Trust systems
Disaster Recover Plans
Firewall and Virtual Private Network (VPN) platforms
Remote access tools
Knowledge of Enterprise architecture Network segmentation
Cloud Provider Platforms: Amazon Web Services (AWS), Microsoft Azure, Google Cloud Platform (GCP)
On-premises technologies, Physical and Virtual
Servers, Firewalls, routers, storage, Security Information Event Management (SIEM), Multi-factor authentication
DMZ configurations
Thorough knowledge of containment, preservation, and acquisition of data within compromised IT environments
Thorough knowledge of email servers: on-premises, cloud hosted, and third-party hosted Demonstrates deep understanding of configurations
Understands how email servers connect to or authenticate with Active Directory (AD)
Understands how to collect relevant logs from popular email services (Exchange,…