The Procurement Assistant - eCommerce will support Argonne National Laboratory’s eCommerce team in a fast-paced, customer-focused environment. This role is responsible for assisting with day-to-day procurement activities, supporting electronic catalog and marketplace transactions, and ensuring accurate and timely processing of purchasing requests. The Procurement Specialist will interact frequently with internal customers, suppliers, and team members to provide high-quality customer service and ensure compliance with Argonne and U.S. Department of Energy (DOE) procurement policies and procedures.
Key Responsibilities include:
Process purchase requests and orders through the Lab’s Procurement systems (PARIS/Coupa) in accordance with established policies, procedures, and service-level expectations.
Provide customer service support to internal stakeholders by answering questions, resolving order issues (e.g., delays, cancellations, incorrect pricing), and guiding users through eCommerce-related processes.
Assist with the setup, maintenance, and monitoring of electronic catalogs and punchout suppliers, ensuring accurate pricing, product descriptions, and contract alignment.
Coordinate with suppliers and internal customers to confirm order details, delivery timelines, and resolve discrepancies related to invoices, receipts, or order fulfillment.
Review procurement documentation for completeness, accuracy, and compliance; ensure data integrity in all transactions and records.
Monitor and prioritize work queues, emails, and requests to meet deadlines in a fast-paced environment.
Support reporting and data-gathering activities, including tracking order status, spend categories, and supplier performance metrics as needed.
Escalate issues appropriately to eCommerce specialists, category managers, or management when necessary.
Contribute to continuous improvement of eCommerce processes and user experience by providing feedback and suggestions based on front-line interactions.
Maintain confidentiality of sensitive business and procurement information and adhere to all Argonne and DOE policies and regulations.
Competencies:
Customer Focus: Demonstrates a strong service mindset; anticipates customer needs and follows through to resolution.
Detail Orientation: Maintains high levels of accuracy and thoroughness in all work products and transactions.
Communication: Clearly and professionally conveys information in both written and verbal form; adjusts style for different audiences.
Teamwork and Collaboration: Builds positive working relationships and contributes to a collaborative team culture.
Problem-Solving: Identifies issues quickly, gathers relevant information, and proposes practical solutions or escalates appropriately.
Adaptability: Remains flexible and productive in a dynamic, fast-paced environment with evolving priorities.
Position Requirements
Required Qualifications :
PA1: Minimum of a completed Bachelor's degree and 0+ years of experience.
Demonstrated experience in customer service, administrative support, procurement, or related role.
Strong customer service orientation with the ability to respond promptly, professionally, and courteously to internal and external stakeholders.
Excellent attention to detail and accuracy in data entry, documentation, and transactional processing.
Ability to work effectively in a fast-paced environment, manage multiple priorities, and meet deadlines.
Strong written and verbal communication skills, including the ability to clearly explain processes and requirements to non-technical users.
Proficiency with standard office software (e.g., Microsoft Outlook, Excel, Word) and comfort working with web-based systems or enterprise applications.
Demonstrated ability to work collaboratively within a team while also taking initiative and working independently with minimal supervision.
Preferred Qualifications:
Experience working with Coupa eCommerce, Coupa Procurement, or similar eProcurement / eMarketplace…