We are looking for a Global Specialist, Contract to Cash (C2C) in Sofia, Bulgaria.
As a Specialist, you will be responsible for executing core processes across the global Contract to Cash cycle, including contract administration, billing, invoicing, order management, and delivery coordination — with a strong emphasis on hands-on Zuora experience. The role ensures accuracy, compliance, and timeliness in all C2C activities, supporting global business operations and safeguarding revenues in line with company policies and contractual commitments.
Essential Functions
Execute billing and invoicing processes primarily within Zuora (and other ERP systems), ensuring accuracy, completeness, and compliance with contractual terms and global policies.
Review customer contracts for licenses, maintenance, and services, ensuring that terms are correctly reflected in billing, invoicing, and reporting activities.
Maintain and update global contract and customer records, ensuring alignment with signed agreements and timely status updates.
Support global logistics processes, including order creation, license delivery, and tracking of contracted products and services.
Monitor and resolve discrepancies in billing, invoicing, or delivery, coordinating with business, finance, and legal teams to ensure timely resolution.
Ensure proper application of global revenue recognition policies in line with accounting and compliance requirements.
Provide accurate and timely reporting on billing, invoicing status, and contract compliance for management and regional stakeholders.
Collaborate with internal departments (Finance, Legal, Sales, and Business Operations) and global HQ to support C2C compliance and continuous improvement.
Contribute to initiatives aimed at harmonizing and standardizing C2C processes across regions.
Minimum requirements
3–5 years of experience in finance operations, billing, contract management, or related C2C activities.
Proven, hands-on experience with Zuora is required (experience with SAP or other ERP systems in a Contract to Cash context is a plus).
Strong accountability and attention to detail in managing billing and contract processes.
Customer-oriented mindset with effective communication skills across functions and regions.
Analytical skills to identify and resolve issues within billing, invoicing, and contract execution.
Planning and organizational skills to manage multiple global transactions and deadlines.
Collaboration skills with the ability to work effectively in an international, cross-functional environment.
Proficiency in English, both written and oral, is required; additional languages are a plus.
Ability to work under pressure while maintaining accuracy and compliance.
Nice to have
Bachelor's degree in business administration, Economics, Finance, or a related field is desirable.
Zuora certification (e.g., Zuora Billing or Zuora Revenue) is a strong advantage.
Advanced proficiency in Excel; knowledge of Access and project control tools is an advantage.
Specific training in accounting, treasury, or contract management is preferred.
Experience in multinational or matrix organisations is desirable.
Proficiency in Portuguese, French, German, and/or Arabic would be a plus.
Benefits
25 working days' annual leave — 5 above the statutory minimum — rising with tenure through the loyalty programme
Supplementary private health insurance (Groupama) covering outpatient, hospital, dental, vision and preventive care, with family members addable
MultiSport card, co-funded by ARIS, for gyms and sports facilities nationwide
Monthly Edenred gift card
€700 one-time work-from-home allowance on joining
Hybrid working — up to 3 days from home per week — with a free secured office parking space