ABOUT ARMSTRONG
Armstrong Transport Group is a third-party logistics provider headquartered in the vibrant South End neighborhood of Charlotte, NC, with additional locations in Boise, ID, Alpharetta, GA, and Schaumburg, IL. Using the power of innovative technology solutions, we create seamless connections for shippers and carriers while delivering exceptional customer experiences. We're proud to have a diverse community of more than 200 independent agent offices that rely on us to help grow their business and fuel their success. Behind the scenes, our team of over 300 corporate employees provides unwavering support, ensuring that everyone involved in the logistics process receives the care and attention they deserve. Recognized as a US Best Managed Company and a Top Workplace, Armstrong thrives on creating positive experiences and fostering partnerships to help grow careers.
ABOUT THE ROLE
The Agent Recruiting Specialist is the connective tissue of Armstrong's agent recruiting engine. You take the leads our sourcing team generates, dig deeper to confirm they are worth pursuing, and do the genuinely hard work of reaching a busy freight professional who wasn't expecting to hear from you. When you get them, you run the introductory call: you tell Armstrong's story, learn about their business, and determine whether there is a real fit. Qualified opportunities go to an Agent Recruiter to close — but this is not a pure handoff role. You will source your own prospects when the list runs thin, and you will carry deals across the finish line yourself as you earn the certification to do so. If you have outgrown a pure prospecting seat but aren't yet running full-cycle deals, this is the role that gets you there.
WHERE THIS ROLE SITS
This is Stage 2 of Armstrong's three-stage agent recruiting model — the bridge between sourcing and closing.
Agent Sourcing Specialist — identifies prospects, makes first contact, and delivers qualified leads
Agent Recruiting Specialist — vets the lead further, reaches the prospect, and runs the introductory call (you are here)
Agent Recruiter — closes the opportunity, negotiates terms, and signs the agent
You are the quality gate for the entire funnel. Nothing reaches an Agent Recruiter's calendar unless you have spoken to the prospect live and confirmed the opportunity is real — and that standard applies equally to the prospects you source yourself. Because you also source and close, this seat is the fastest path to a full-cycle Agent Recruiter role at Armstrong.
WHAT YOU'LL DO
Vetting and outreach
Inherit sourced leads and independently verify and deepen each profile before outreach — book of business, commodity and lane mix, carrier relationships, current affiliation and commision structure, tenure, and how portable the business realistically is
Disqualify early and honestly; protect the recruiting team's calendar from conversations that were never going to convert
Run persistent, multi-channel outreach until you reach a human — typically 8 to 12 touches across phone, email, text, LinkedIn, and voicemail, spaced across business days and times
Re-engage aged, stalled, and closed-lost prospects on a defined recycle cadence; a 'not right now' is a calendar reminder, not a dead end
The introductory call
Own and run the Armstrong Introductory Call — present the agent program clearly and credibly: commission structure, technology platform, back-office and accounting support, carrier network, credit and claims handling, insurance, and quick pay
Conduct structured discovery — current volume and gross margin, customer concentration, growth goals, what isn't working where they are today, non-compete and contractual constraints, decision timeline, and what would have to be true for them to move
Handle the first round of objections with substance rather than script, and know when to bring in a recruiter or subject-matter expert
Capture everything in Salesforce against Armstrong's qualification framework and score…