Ashland Ingredients Poland sp. z o.o.
Customer Service Representative
Are you the kind of person that is always thinking, sketching, seeking, and adjusting? Who needs to understand how things work and then figure out how they can work better? Are you a passionate, tenacious, solver who loves to work with others who share your drive? Are you positive, constructive, and ingenious?
Are you always solving?
Then we’d like to meet you and bet you’d like to meet us.
Ashland has an exciting opportunity for a Customer Service Representative to join our Ashland Ingredients Poland Sp. z o.o. business at our Warsaw, Poland site. This is a very visible, significant role within the Company and the Supply Chain function. This position will report to Customer Service Supervisor. This is a hybrid role.
The responsibilities of the position include, but are not limited to, the following:
Manage sales orders end‑to‑end (order entry, confirmation, changes, delivery coordination, and billing) in SAP
Serve as the primary point of contact for assigned customers regarding orders, deliveries, and documentation
Coordinate with Planning, Warehousing, Logistics, and External Forwarders to ensure on-time and compliant shipments
Ensure accuracy of shipping, commercial, and regulatory documentation (e.g. Invoice, DN, CMR, CoA, export documents)
Proactively manage order exceptions, delays, short shipments, and damages, escalating when needed
Support credit/debit note processing in cooperation with Finance and Sales
Maintain accurate master data and order data in SAP and related systems
Handle customer communications professionally, ensuring timely and clear responses
Contribute to process improvements, standardization, and knowledge sharing within the team
Ensure compliance with EHS, SOX, and internal control requirements
In order to be qualified for this role, you must possess the following:
Language skills: English written and spoken
Previous experience in Customer Service or related areas
Customer service-oriented attitude
Excellent communication skills
Experienced in using Microsoft Windows applications
Ability to work in a fast-paced environment with complex business scenarios
High level of attention detail and strong problem-solving skills
Solid compliance and process management skills
Demonstrated responsible and ethical behavior at all times
The ability to help the company drive greater value through understanding the business, making complex decisions and creating the new and different
The following skill sets are preferred by the business unit:
Experience with ERP Systems preferably SAP
Commercial insight
Affinity with administrative activities
Team player, multitasking ability
In more than 100 countries, the people of Ashland LLC. (NYSE: ASH) provide the specialty chemicals, technologies and insights to help customers create new and improved products for today and sustainable solutions for tomorrow. Our chemistry is at work every day in a wide variety of markets and applications, including architectural coatings, automotive, construction, energy, personal care and pharmaceutical. Visit www.ashland.com to see the innovations we offer.
At Ashland our vision is to be a leading, global specialty chemicals company whose inspired and engaged employees add value to all we touch. In fact our people, employees, customers and vendors define who we are. They are the driving force behind everything we do.
Not only do we value our customers but we value our employees, and we work to offer them a dynamic and challenging environment. We hold ourselves to high standards at Ashland, and we value integrity and honesty.
Ashland has a history of attracting the best people and keeping them. The reasons are simple: industry competitive salary and benefits, pay-for-performance incentive plans and a diverse work environment where employees feel challenged and valued. People come to Ashland and stay. As a growing Fortune 500 specialty chemicals company, we offer…