THE ROLE: Account Coordinator
LOCATION: LGM Buffalo | Buffalo, NY
ABOUT LEGENDS GLOBAL
Legends Global is the premier partner to the world’s greatest live events, venues, and brands. We deliver a fully integrated suite of premium services through a white-label model that keeps our partners front and center — from feasibility and project development to sales, partnerships, hospitality, merchandise, venue management, and world-class content and booking.
With a global network of more than 450 venues, hosting 20,000 events and welcoming 165 million guests annually, Legends Global brings unmatched scale, expertise, and connectivity to help our partners grow. The Legends Global Way guides how we operate: Align, Scale, Connect, Team, Win — shared success, repeatable systems, connected solutions, unstoppable teams, and wins that are earned every day.
ABOUT THE PROJECT/LGM BUFFALO
LGM purchased ADPRO Sports in July 2023. ADPRO Sports, a subsidiary of Legends Global Merchandise, is a prominent leader in the branded merchandise market, known for our commitment to excellence and innovation. With a growing global footprint, we continue to push boundaries and challenge the status quo. We are looking for a skilled Coordinator-Promotional & Branded Merchandise to join our team and contribute to our mission of delivering superior products/services while maintaining the highest levels of integrity and accountability.
ABOUT THE ROLE
The Account Coordinator is responsible for executing orders to ensure the customer experience is as smooth as possible to aid in business growth and retention. The Account Coordinator oversees customer orders from start to finish to ensure completion, accuracy, and customer satisfaction.
WHAT YOU’LL DO (KEY RESPONSIBILITIES & OUTCOMES)
Quotes product based on customer specifications
Orders product based on customer requests
Completes art sheets required prior to an item being prepared for production
Inputs customer orders into invoicing system
Reviews customer billing and invoicing prior to it being submitted to the customer
Reviews and updates quarterly WIP reports and submit to Vice President of Sales
Provides customer support regarding orders, returns, shortages, damages, and back ordered products
Processes customer credits in the invoice system
Supports outside sales Representatives and their customers
Reconciles vendor invoices with customer invoices
Meets with customers to determine their needs and advise them on how ADPRO can help meet those needs
Checks in and receives products from vendors when time sensitive
Files customer order documentation
Attends outside sponsorship events and company sales
WHAT YOU BRING (QUALIFICATIONS & EXPERIENCE)
SKILLS AND ABILITIES
Good interpersonal and customer service skills, well-developed verbal and written communication skills, and the ability to work with internal and external clients
Sound organizational, records management, time management skills, and attention to detail
The ability to effectively prioritize responsibilities, meet assigned deadlines, and manage the related stress
EDUCATION AND EXPERIENCE
A bachelor’s degree
A minimum of one year of experience in a similar position, or
An equivalent combination of education and experience
Proficient in Microsoft Office products, invoicing systems, online vendor sites
WORK ENVIRONMENT & TRAVEL
This is an onsite role based in Buffalo, NY at the LGM Buffalo Headquarters.
At Legends Global, our people power every success. You’ll work alongside exceptional talent, learn from world-leading experts, and contribute to projects that set the standard across sports, entertainment, hospitality, and live experiences. If you’re driven to operate at the highest level, build with purpose, and help partners win on the biggest stages, you’ll thrive here.
COMPENSATION
Competitive Pay of $22.00 - $26.00 per hour commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability…