POSITION: Assistant General Manager
DEPARTMENT: Administration
REPORTS TO: General Manager
FLSA STATUS: Full-time, Exempt, Salaried Summary
Under General Manager’s supervision, the Assistant General Manager coordinates the day-to-day activities of the various departments within the facility. Helps to facilitate optimum efficiency, maximize profits, and provide exceptional customer service by performing the following duties individually or through subordinate supervisors.
Essential Duties and Responsibilities
Responsible for hiring, supervising, scheduling, training, and discipline of assigned personnel and departments.
Implement facility policies and goals in accordance with the management contract, client’s objectives, and corporate policy.
Prepares yearly operational and five-year capital budget plans for approval. Manages Operations budget.
Reviews and executes detailed event production documents with input from all relevant departments. Recommends solutions to identify operational and servicing issues.
Meet with department heads to review activity, operating, and sales reports. Determine changes to the programs and/or operations and oversee implementation with the department heads.
Negotiate contracts and agreements with suppliers, promoters, and tenants for necessary activities and services at the facility.
Assist in the development of long-range plans and program objectives in accordance with the management of contract and corporate policy.
Guarantee all codes, laws, ordinances, policies, procedures, risk management, safety precautions, rules, regulations, and emergency procedures are followed.
Implement procedures within the departments to establish and maintain customer service standards that are designed to ensure a positive and professional image and generate repeat business.
Administers performance evaluations for assigned department managers.
Assist in the preparation of the annual budget and capital project budget for future repairs and improvements to the facility.
Establish and maintain contact with booking agents, professional managers, promoters, and others within the industry to encourage continual and regular use of the facility.
Conduct or review post-event settlements with artist, co promoters, and rental clients for event statements and/or operational and financial review and analysis.
Coordinate, implement and administer personnel development/training and safety/emergency procedures.
Ensures that life safety systems are properly maintained and documented per Federal, State, and local code.
Review and approve all purchasing, travel and promotional expense activities
Work extended and/or irregular hours including nights, weekends and holidays.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ability to prioritize multiple projects and meet strict deadlines.
Ability to work under minimal supervision.
Ability to work flexible hours, including nights, weekends, and holidays in addition to normal business hours as needed.
Must have a professional attitude and appearance.
Education and/or Experience
Bachelor’s degree from an accredited four-year college or university and a minimum of five (5) years’ industry experience with at least three (3) of those years in a management function of an arena, convention center or stadium; or an equivalent combination of education and experience.
Skills and Abilities
Possess skills and experience in contract negotiation, business law, labor relations, union contracts, purchasing procedures, and supervising personnel.
Engage in much decision making that is generally governed by procedure and guided by policy.
Demonstrate knowledge in the…