Job Title: Exhibitor Services Coordinator
Department: Exhibitor Services
Reports To: Exhibitor Services Manager
FLSA Status: Hourly, Non-Exempt
Why the Colorado Convention Center is a great place to work:
$500 Signing Bonus after completion of 30 days and an additional $500 bonus upon successful completion of 90 days of service!
Generous Paid Time Off and Holiday Pay
Health, dental, vision insurance, eligible upon hire
401(k) investment plan, with an employer match of up to 4%
Healthcare reimbursement and flexible spending plans
Employer-paid and supplemental life insurance
Short- and long-term disability insurance available
RTD Eco Pass: As a Full-time employee the Colorado Convention Center currently offers an RTD Eco Pass.
Tuition reimbursement program
Employee assistance program
Compensation: Compensation is dependent on experience and ranges from $25.00 to $28.00.
General Summary:
The Exhibitor Services Coordinator manages utility services (electrical, telecommunications, water, gas, and related utilities) for exhibitors, show management, and event clients from advance planning through event closeout. Coordinators are responsible for their assigned orders and events. This includes documenting requirements, communicating them to installing departments, verifying services on-site, and making sure all services are billed accurately.
Primary Duties and Responsibilities:
Serve as a primary point of contact for utility service orders, and explain ordering procedures, deadlines, pricing, and facility policies.
Respond to external and internal requests within department response standards, and follow up on incomplete or conflicting orders before move-in.
Review booth layouts against ordered services and prepare accurate marked-up floor plans for installing departments.
Communicate service requirements and changes to electricians, engineers, IT, and other departments, and confirm receipt.
Staff the Exhibitor Services Desk during assigned event hours. Process on-site orders and changes ensuring they are billed and installed accurately.
Respond to customer concerns professionally. Escalate unresolved issues and safety concerns to the Exhibitor Services Manager promptly.
Audit the show floor to verify that all services in use are ordered and paid for. Process charges and collect payment before the show closes.
Accurately enter orders, calculate charges, and process payments.
Finalize utility charges and prepare event summaries for billing by the closeout deadline.
Follow department procedures and perform other related duties as assigned.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be requested to enable individuals with disabilities to perform the essential functions.
3+ years of experience in customer service, event coordination, or administrative work
Experience with billing, payment processing, and accurate calculation of charges
Ability to read and markup floor plans (training provided)
Clear written and verbal communication in English, and the ability to prioritize urgent requests
Demonstrated record of dependability and reliability
Education and Experience:
High school diploma or GED, preferred
Computer Skills:
Intermediate computer skills including ability to create word documents and excel spreadsheets
Proficiency in Microsoft Word, Excel, and Outlook; Momentus or similar event software a plus
Working Conditions:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be requested to enable individuals with disabilities to perform the essential functions.
Position requires extended periods of sitting, walking/standing on cement floors and climbing stairs. Some bending, pushing, pulling and…