THE ROLE: Food & Beverage Manager
LOCATION: One World Observatory | New York, NY
ABOUT LEGENDS GLOBAL
Legends Global is the premier partner to the world’s greatest live events, venues, and brands. We deliver a fully integrated suite of premium services through a white-label model that keeps our partners front and center — from feasibility and project development to sales, partnerships, hospitality, merchandise, venue management, and world-class content and booking.
With a global network of more than 450 venues, hosting 20,000 events and welcoming 165 million guests annually, Legends Global brings unmatched scale, expertise, and connectivity to help our partners grow. The Legends Global Way guides how we operate: Align, Scale, Connect, Team, Win — shared success, repeatable systems, connected solutions, unstoppable teams, and wins that are earned every day.
About The Role
The Food and Beverage Manager is responsible for the execution of strategy within the F&B department. They will manage associates, inventory, registers, and customer service in a high-end Café/Restaurant to maximize profitability, control sales, margins and inventory turns.
About the Project/Venue
One World Observatory , positioned atop One World Trade Center, offers 360-degree views of the New York skyline from the tallest building in the Western Hemisphere. Visitors are invited start their journey to the top in the SkyPod™ Elevators that depict the rise of NYC in just 47 seconds, experience the sights and sounds of the city in the See Forever™ Theater or discover something new from the Observatory's team of tour guides at City Pulse. The space also features ONE Dine , a view restaurant and bar, offering elevated American cuisine and a selection of beers, wines, and specialty cocktails. The private event space, ASPIRE at One World Observatory , offers 9,000 square feet of private event space with unparalleled views for up to 450 guests.
WHAT YOU’LL DO (KEY RESPONSIBILITIES & OUTCOMES)
Conduct consistent pre-shift and meetings.
Maintain professional restaurant image, to include cleanliness, proper uniforms, and appearance standards.
Maintain positive client relations, anticipate guest needs and ensure guest service in accordance with Legends standards.
Maintain contact with kitchen, serving staff, host team, and guests to ensure that dining details are handled efficiently, and customers' concerns are addressed in a timely manner.
Proactively deal with guest queries, advise guests on menus and beverage selections, ensure satisfaction with food and service; respond to complaints in an expeditious manner, and investigate food quality service complaints.
Ensure all “special occasion” arrangements (e.g., birthdays; anniversaries; honeymoons) are handled flawlessly.
Ensure financial (i.e., invoices, reporting, payroll) and administrative duties are completed accurately, on time, and in accordance with company policies and procedures.
Inspect dining and serving areas to ensure cleanliness and proper setup while adhering to the strictest health standards.
Perform other duties as assigned by leadership.
KEY LEADERSHIP ATTRIBUTES
Oversee the day-to-day restaurant and bar operations, to include proper scheduling, staff assignments, side-work supervision, inventory management -- including optimizing PAR levels -- and closing procedures.
Maintain a favorable working relationship with all company associates to foster and promote a cooperative and harmonious work-climate-conducive to maximum employee morale, productivity, and efficiency.
Work with home department as well as other department leads on training/learning and development (L&D) initiatives.
Evaluate performance, coordinate schedules of personnel to maintain adequate staffing
Instruct team members on policies, procedures, duties and activities, and providing beneficial coaching and counseling.
Ensure a safe associate and guest environment by mitigating risk of accident and/or injury.
In the event of an injury,…