Job Description
Legends Global is the new force redefining excellence in sports, entertainment, and live events delivering the most comprehensive suite of services in the industry — combining unmatched commercial strategy with world-class venue management and event production.
Legends Global provides end-to-end solutions that span venue development, event booking, global partnerships, hospitality, merchandise, and attractions. With a presence in more than 350 iconic venues worldwide, we offer data-driven strategies and unparalleled guest experiences on a truly global scale.
Our organization is committed to building an inclusive, innovative environment where differences drive solutions that benefit our team members, guests, and partners. Guided by our values of respect, integrity, and accountability, we create a workplace where everyone can succeed. Are you ready to be part of the team that is transforming live entertainment? Join us as we continue to create legends!
ONE WORLD OBSERVATORY
Positioned at the top of One World Trade Center, the tallest building in the Western Hemisphere, on levels 100, 101, and 102 – One World Observatory provides guests with unique, panoramic views of New York City, its most iconic sites, and surrounding waters from 1,250 feet. A customized guest experience complements the seemingly endless views - which evoke feelings of the City’s signature pride, hope and determination - including special interactive experiences and dining options, plus a sit-down restaurant.
THE ROLE
The Food and Beverage Supervisor is responsible for supporting and overseeing all aspects of food and beverage operations. This role ensures that daily service runs smoothly, maintains high standards of guest experience, and assists in supervising staff to achieve operational, safety, and quality goals.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Follow all safety and sanitation standards, neatness, and organization of work areas
Follow all company drink and food recipes and procedures to provide high quality and consistent service to guests
Greet all guests with fast, friendly, personalized service
Ensuring that all guests are educated on products and service offerings
Answer guest questions regarding food and coffee blends, preparation, and product freshness
Provide excellent customer service to guests by being knowledgeable and enthusiastic about the café’s menu and products
Accurately process sales orders into the POS system, inform guests of amount owed, and close out receipts in a courteous and friendly manner
Assist with station duties and performing other assigned duties/tasks—as needed
Perform other duties as assigned by leadership
SUPERVISORY RESPONSIBILITIES
Directly manage the floor staff while having direct interaction with customers
Maintain accurate records during the shift and accurately balance the day at the end of shift
Ensure that the correct closing procedures are followed: all areas of the café are to be left clean, tidy and secure, ready for the next day’s service
Assist with daily, weekly and monthly inventory—as needed
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be provided to enable individuals with disabilities to perform the essential functions:
EDUCATION AND/OR EXPERIENCE
High school diploma or equivalent (culinary training); some college preferred
At least two years’ experience in the food and beverage industry
ServSafe or Food Handler’s certification
SKILLS AND ABILITIES
Must be at least 18 years of age
Personable, friendly and welcoming
Ability to read, speak and write in English fluently Excellent verbal and written communication skills
Ability to effectively listen and take direction/instruction
Ability to effectively communicate with team members and guests
Excellent knowledge of food…