Position Title: Ontario Convention Center Concessions/Banquet Server
Department: Food & Beverage
Reports To: Food & Beverage Manager/Supervisor/Director of Food & Beverage
Classification: Part-time Hourly, Non-Exempt
Compensation: $21.40 an hour
Please note that the Ontario Convention Center employees are covered by a collective bargaining agreement with Unite Here Local 11, and a condition of employment is a union membership.
LEGENDS GLOBAL
Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach.
Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking of world-class live events and venues.
The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career.
Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sounds like a winning formula for you. Join us!
Position Summary: This is a hands-on position, with the goal of achieving customer satisfaction and retention in both catering and concessions. From providing the highest degree of professional catering service to providing exceptional food & beverage event day service at concession stands. All while exhibiting a warm, friendly and professional demeanor to build relationships that will enhance the guest experience.
Essential Functions:
Reports for work in proper uniform according to the scheduled time.
Follows instructions for each event as given by the Food & Beverage Manager or Supervisor
Assists with collecting all banquet equipment to include flatware, china, glassware, and serving pieces needed for each event.
Assists in maintaining, organizing and cleaning all equipment
Attention to detail and consistency in every aspect of service
Ensures all signage is properly displayed for each event
Must adhere to the Company dress code which includes wearing black pants and non-slip soled closed toe shoes
Obtain assigned workstation at beginning of shift
Greet guests in a warm and welcoming manner
Accurately use POS system while serving high volumes of guests in concessions stands
Expedite guest food orders in a timely manner at concession stands or portables
Stock product, set up condiment stations, cashier stations and display baskets
Thoroughly complete all station set-up and breakdown responsibilities
Practice proper product control and handling of all inventory and equipment
Partner with other team members to ensure food and beverage quality
Assist in preparation of food items
Check concessions equipment to ensure proper use
Understand and execute responsible alcohol service
Understand and maintain proper sanitation and food safety
Be comfortable with the convention center and know how to navigate personally, as well as, assist guests with direction if needed.
Help maintain and ensure excellent customer service.
Abides by all Company policies in the Human Resources Policies and Procedures, the Business Code of Conduct
Assists with preparing garnishes, beverages, condiments, and breads.
Assists with cleaning and filling salt and pepper containers, sugar dishes, creamers, etc.
Assists with preparation and set-up of event room when necessary.
Prepares tables with place settings as instructed by the Food & Beverage Manager and/or Supervisor
Attends pre-function meeting for briefing of event details.
Remains at assigned station and perform duties as assigned according to each event.
Reports any…