Job Title: Operations Manager - Maggie Daley Park
Reports To: Facility Manager
Employment Type: Full-Time/ Salaried - Exempt
Job Summary:
The Operations Manager plays a critical leadership role in the smooth, safe, and efficient daily operations of Maggie Daley Park’s key attractions, events, and seasonal activities. This includes oversight of The Ribbon (used for ice skating in winter and roller activities in warmer months), the climbing wall, light show installations, public programming, private rentals, and new initiatives that enhance visitor engagement and community involvement. The ideal candidate is both operationally strategic and hands-on, with a strong background in event management, outdoor venue operations, and guest services. This individual will work closely with internal departments, city agencies, third-party vendors, and seasonal staff to ensure a seamless park experience for annual visitors.
Key Responsibilities:
Oversee day-to-day operations for all park attractions, including but not limited to the ribbon (ice skating/roller skating), climbing wall, Seasonal activations like holiday light shows, pop-up markets, food & beverage programming, and fitness classes, and more.
Ensure attractions are staffed, safe, clean, and prepared for guests on a daily basis
Implement and uphold operational standards, cleanliness protocols, and safety guidelines
Work cross-functionally with Park Maintenance and Facility Manager teams to resolve issues swiftly.
Lead planning and execution of all events and programming within the park from an operations standpoint.
Manage logistics including setup, teardown, staffing, security, signage, vendor coordination, and sound/electrical needs
Serve as on-site lead during key events, ensuring smooth operations, real-time problem-solving, and positive guest experiences
Develop operational plans for seasonal features like the Christmas Light Show, including permitting, installation schedules, and vendor management
Monitor and enhance guest experience, ensuring all areas are welcoming, inclusive, and engaging
Act as primary point of contact for escalated guest concerns or emergency response situations
Conduct regular walkthroughs to ensure ADA compliance, risk mitigation, and accessibility
Evaluate the success of new initiatives and propose scaling strategies
Identify emerging trends in urban public spaces and recommend future park features or improvements.
Assist with budget development and cost tracking for seasonal programming and daily operations.
Maintain accurate records of attendance, revenue, staffing, maintenance logs, and incident reports
Support grant application processes and community outreach efforts by providing operational data
Complete other duties as assigned.
Education:
Bachelor’s degree in Recreation, Hospitality, Event Management, Public Administration, or a related field preferred.
Relevant work experience may substitute for formal education.
Additional certifications in safety, event operations, or project management are a plus.
Skills & Abilities:
3–5 years of relevant experience in operations, venue/event management, outdoor recreation, or public programming
Excellent organizational and project management skills; ability to juggle multiple priorities in a fast-paced environment
Familiarity with event permitting, vendor coordination, safety inspections, and emergency procedures
Comfortable working outdoors year-round and during irregular hours, including holidays and weekends
Knowledge of accessibility standards and ADA compliance
CPR, First Aid, and AED certified (or willingness to obtain within 60 days of hire)
Ability to work weekend, evenings, mornings, and holidays.
Salary Range : $70,000-$75,000
Benefits:
Generous Paid Time Off and Holiday Pay
Health, dental, vision insurance
401(k) investment plan
Employer-paid and supplemental life insurance
Short-and long-term disability insurance available
Physical Demands
The physical demands described here are…