ABOUT LEGENDS GLOBAL | HUNTINGTON PLACE
Legends Global is redefining excellence in live events, venue management, and hospitality. With a global portfolio of 350+ iconic venues and a 360° approach that integrates Partnerships, Premium Experiences, Merchandise, Technology, and Operations, Legends Global delivers world-class results for clients and unforgettable moments for guests.
At Huntington Place Detroit — the 16th largest convention center in the United States — that global expertise meets Detroit’s energy, innovation, and resilience. Together, we’re shaping the future of live experiences in the heart of the Motor City.
THE ROLE
The Parking Operations Director provides strategic leadership and operational oversight of all parking facilities and related exterior campus operations at Huntington Place. This position is responsible for parking operations, traffic management, monthly and contract parking programs, grounds maintenance, snow and ice removal, revenue performance, customer service, and the safety and appearance of parking-related assets.
The Parking Operations Director serves as a key member of the Operations leadership team and supports capital improvement projects while maintaining uninterrupted parking operations for customers, guests, tenants, and event attendees. The role partners closely with Event Services, Marketing, Sales, Finance, contractors, and external vendors to maximize parking utilization, enhance the customer experience, increase online parking sales, and support the financial objectives of the convention center campus.
ESSENTIAL DUTIES & RESPONSIBILITIES
Parking Operations & Revenue Management
Direct all parking operations, including transient, event, employee, VIP, and monthly parking programs.
Develop strategies to maximize parking utilization, customer satisfaction, and revenue.
Manage relationships with monthly parking customers, tenants, and key stakeholders to support exceptional service and retention.
Monitor parking systems, technology platforms, access controls, and revenue collection procedures.
Develop pricing recommendations and inventory strategies for transient, event, and monthly parking products.
Partner with Marketing to increase parking utilization, advance online parking sales, and enhance customer convenience.
Manage third-party parking reservation and sales platforms and evaluate opportunities for additional vendor partnerships.
Support the use of technology including online parking sales, dynamic pricing, mobile payment solutions, and customer engagement tools.
Campus & Exterior Operations
Oversee landscaping, grounds maintenance, seasonal planting, and exterior appearance standards throughout the convention center campus.
Manage snow and ice removal operations to ensure safe and accessible parking areas, roadways, sidewalks, public plazas, and pedestrian pathways.
Coordinate contracted services and internal resources for maintenance of exterior public spaces and parking infrastructure.
Conduct regular inspections to identify maintenance, safety, and appearance needs.
Maintain inventory and ensure parking equipment, including cones, barricades, signs, ticketing equipment, and related assets, is properly maintained and operational.
Capital Projects & Operational Planning
Serve as the Parking Operations representative on capital improvement and facility development projects.
Collaborate with architects, engineers, contractors, and project managers to minimize operational disruptions and support project milestones.
Lead operational planning and stakeholder coordination for Phase II of the parking garage project.
Develop strategies to maintain parking capacity, traffic flow, revenue generation, and guest experience during construction activities.
Support facility development and renovation projects while maintaining business continuity.
Financial & Vendor Management
Prepare annual operating and capital budgets for parking, campus grounds, and related exterior maintenance…