POSITION: Public Safety Supervisor
DEPARTMENT: Operations
REPORTS TO: Director of Operations
FLSA: Fulltime, Non Exempt
$19.00 -$21.00 per hour DOE
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POSITION SUMMARY
Under direct supervision, maintain security of facility and grounds by being aware/observant of crime and vandalism. Maintain and monitor all physical public safety items such as key control, access cards, video/camera systems, radio, etc. Maintain parking/traffic control and enforcement as directed. Provide an industry leading 24/7 facility security operation with tact, outstanding service and provide a positive and memorable experience. Work is performed in a fast-paced environment requiring multi-task and overlapping deadlines. Work extended and/or irregular hours including nights, weekends and holidays as needed. Must have the ability to walk extended distances and climb stairs.
Essential Duties and Responsibilities
Include the following. Other duties may be assigned.
Greet guests as they enter and leave the facilities
Answer questions; resolve complaints, and give directions
Enforce venue policies and procedures
Report suspicious activity and violations of campus policy
Respond to guest conflicts, medical situations, and other incidents
Provide crowd management and assist with crowd movement
Secure locations and prohibit access to unauthorized individuals
Challenge unauthorized personnel in restricted areas
Follow established code of conduct and safety procedures
Provide exceptional service to all patrons
Perform regular and routine security rounds of the campus; noting and correcting unsafe or insecure conditions, and takes further and immediate action to correct conditions as needed
Complete detailed reports on activity during shift
Complete Written Incident reports
Verify reports are completed
Input door schedule into magnetic door lock program
Direct visitors, deliveries and related personnel to proper areas, notifies related departments of visitor/delivery arrival/departure
Operate and monitor computerized fire alarm system and surveillance camera
Operate company vehicle to transports employees or patrons around campus
Take appropriate action in the event of an emergency
Maintain daily shift schedules and posts
Assign shift duties to Public Safety Officer/Public Safety Event Staff
Supervise Public Safety Officer and Public Safety Event Staff
Report incident to Public Safety Management for follow-up
Maintain a proactive and positive attitude
Attend campus meetings in the absence of Public Safety Management
Must have the ability to interact with guests in a friendly, courteous and polite manner. This will include initiating contact with guests within 10 feet - i.e. smiling, saying "Good Day" or offering assistance when needed.
Must feel comfortable when around large groups or speaking to a guest, as needed
Understands the importance of providing customer service and in understanding of "The Magic is in the Details"
All other duties and responsibilities as assigned
Knowledge
Public Safety/Security Background, including but not limited to Law Enforcement, Military, Fire, or Emergency Medical Service Background.
Job Requirements
(Some may not be required, but preferred)
Surveillance (CCTV) Skills, preferred but not required
Working knowledge of Security and Public Safety functions
Customer Service Techniques
Fire Alarm System
Basic Knowledge of Microsoft Office Applications
Must be able to use a Two-Way radio at all times
Must maintain a professional appearance at all times.
Must be able to keep information confidential
Valid State driver's License with no more than 4 points
Must be able to pass pre-employment Background check, as well as random checks during employment
Must be able to pass Pre-Employment drug test as well as random drug testing during employment
Experience
Minimum 1 year experience in Public Safety field
Minimum 2 year supervisory/field training supervisor experience in Public Safety…