POSITION: Training & Culture Specialist
DEPARTMENT: Human Resources
REPORTS TO: Sr. Manager, Human Resources & Payroll
FLSA STATUS: Exempt
Legends Global
Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach.
Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component — feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking — of world-class live events and venues.
The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career.
Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sound like a winning formula for you? Join us!
The Role
Legends Global has an excellent and immediate opening for a Training & Culture Specialist at State Farm Stadium in Glendale, AZ. Reporting to the Sr. Manager, Human Resources & Payroll, this position is responsible for leading employee training and development programs, culture and engagement initiatives, guest experience programs, community outreach efforts, and recognition strategies that support organizational success.
Essential Duties and Responsibilities
Training, Learning & Development
· Design, develop, and deliver training programs that support organizational goals, operational excellence, guest experience standards, leadership development, and employee growth.
· Facilitate training for full-time and part-time employees, including New Hire Orientation, annual refresher training, customer service programs, leadership development, and other organizational learning initiatives.
· Create and maintain training curricula, presentations, facilitator guides, job aids, e-learning content, and other learning resources.
· Conduct training needs assessments, maintain training records and compliance documentation, and evaluate program effectiveness through employee feedback, operational metrics, and performance outcomes.
Guest Experience Excellence & Top Flight Program Management
· Serve as the organizational lead for the Top Flight Program, including program design, annual training, recertification, performance measurement, and continuous improvement.
· Partner with operational leaders, clients, and business partners to establish and enhance service standards across the property.
· Lead client-facing meetings, analyze guest feedback and performance data, and implement initiatives that strengthen guest experience, employee confidence, and service excellence.
· Develop and maintain program metrics, reporting, and evaluations to measure effectiveness and drive improvements.
Secret Shopper Program Management
· Manage all aspects of the Secret Shopper Program, including recruitment, training, scheduling, supervision, evaluation, and reporting.
· Analyze program findings, guest feedback, and operational trends to identify opportunities for improvement.
· Prepare reports and presentations for leadership and facilitate quarterly stakeholder meetings to review results, conduct SWOT analyses, and develop action plans.
Culture, Engagement & Employee Experience
· Coordinate and execute employee engagement, culture, recognition, and employee experience initiatives that support Legends Global values and business objectives.
· Support planning and implementation of annual engagement strategies, communication plans, and…