Introduction to the job
ASML /Cymer is one of the world’s leading manufacturers of lithography systems that help enable Moore’s Law and the creation of increasingly powerful and capable electronic devices. Our San Diego-based light source division, Cymer, is renowned for developing both deep ultraviolet (DUV) lithography light sources and next generation extreme ultraviolet (EUV) light sources. As the world’s leading semiconductor equipment manufacturer, ASML enables chipmakers to produce cheaper, speedier chips – and to produce them faster – thereby enabling all the technology you use today. The systems we produce integrate several large and sophisticated machines, themselves each a feat of engineering innovation, precision, and speed.
We are a multinational company with over 70 locations in 16 countries, headquartered in Veldhoven, the Netherlands. We have 18 office locations around the United States including main offices in Wilton, CT, Chandler, AZ, San Jose, CA and San Diego, CA (EUV laser source creation).
In the Cymer Light Source (CLS) division in San Diego, we design and manufacture Deep Ultraviolet (DUV) lasers, used directly in the chipmaking process. Far from a basic “consumer” laser, these machines are complex, powerful, and flexible. The lasers we make require: durable and high-speed precise motion-controlled optics to maintain wavelength to femtometer accuracy under high laser powers; advanced materials to endure the harsh Fluorine-rich environments and high powers; clever mechanical designs to allow high performance and fit all the parts within a confined space, but still allow easy manufacturing and servicing.
If you have a passion for technology and innovation you’ll want to check us out. Be a part of progress.
One Company, One Goal, Limitless Innovation. It's our people that make the difference.
Role and responsibilities
The Field Service Engineer provides onsite field service support through the performance of installations, upgrades, repairs, and maintenance of complex capital equipment and systems. Troubleshoots either to resolve issues directly or through referring advanced issues to technical support resources. Acts as a customer service advocate, instructing customers in the operation and maintenance of the system.
This is a shift position,12 hrs. per day. Shift consists of both days and nights. , 3 – 4 – 4 – 3 compressed work week. Must be flexible to train during day shift for 3 – 6 months after scheduled new hire laser training.
Analyzes, diagnoses, and troubleshoots Cymer equipment problems via telephone or at customer site.
Performs installation, repair, retrofits, upgrades and preventive maintenance on Cymer equipment installed at customer sites.
Maintains an assigned installation equipment base. This includes providing primary support, forecasting, conducting customer support meetings, and ensuring regular communication with the customer.
Assists customers in the receipt, installation, and testing of company equipment.
Conducts equipment troubleshooting, analysis, and debugging in support of installation or operating activities.
May provide service education to customer’s service and operations staff.
Ensures that parts are available and as specified for service requirements.
Maintains appropriate tools are on hand and as required.
Travels as required for the purposes of performing service activities at customer sites or backfilling for other Cymer Field Service Engineers.
Completes service, expense reports, and other administrative responsibilities in accordance with Cymer’s procedures and with supervisor’s approval.
Uses company technical documentation and provides feedback for improvement.
Performs other duties as assigned.
Education and experience
Minimum High School diploma or equivalent required. Associates Degree or higher preferred, Similar Military / vocational experiences is a plus.
Minimum of two (2) years of field service engineering experience required or relevant work related…