Introduction to the Job
At ASML, our Customer Support (CS) organization is responsible for the installation, qualification, maintenance, upgrade, and repair of advanced lithography systems at customer sites. These systems enable the world's leading semiconductor manufacturers to produce smaller, faster, and more energy-efficient microchips.
As an EUV Customer Support Technician II, you will provide first-line technical support for ASML equipment within a customer manufacturing environment. This is a highly hands-on role requiring mechanical and electrical aptitude, attention to detail, and a commitment to safety, quality, and customer satisfaction. You will perform preventive maintenance, troubleshooting, repairs, upgrades, and system recovery activities while working closely with engineers, technicians, and customers.
Successful candidates are energized by technical challenges, eager to learn, and committed to continuous growth and development. We are looking for individuals who take ownership of their learning, proactively seek opportunities to expand their capabilities, and contribute positively to team culture and business objectives. Those who thrive in this role are collaborative, adaptable, customer-focused, and motivated to help move the organization forward through continuous improvement.
You must be work authorized in the United States without the need for employer sponsorship now or in the future.
Role and Responsibilities
Equipment Support & Maintenance
Perform installation, qualification, preventive maintenance, upgrades, repairs, and recovery activities on ASML systems.
Execute service procedures and maintenance plans following established work instructions and quality standards.
Perform basic troubleshooting and corrective actions, escalating issues when additional technical support is required.
Operate safely while working around complex semiconductor manufacturing equipment using specialized tools and equipment.
Support system performance and uptime through timely and accurate execution of maintenance activities.
Operational Excellence
Accurately document work performed, including service activities, labor tracking, parts usage, and service reports.
Open, maintain, and close service orders in accordance with established procedures.
Handle, package, and manage tools, materials, and replacement parts to support field service activities.
Follow standardized procedures, schedules, and customer requirements while maintaining a high level of accuracy and quality.
Coordinate activities with engineers, senior technicians, and management to support business priorities.
Customer & Team Collaboration
Communicate effectively with customers, coworkers, engineers, and leadership regarding work progress, equipment status, and technical issues.
Foster positive working relationships through professionalism, collaboration, and responsiveness.
Participate in knowledge-sharing activities and support continuous improvement initiatives.
Continuous Learning & Improvement
Maintain technical proficiency through training, certifications, and development opportunities.
Stay current on equipment updates, engineering changes, and new technologies.
Identify opportunities to improve efficiency, quality, safety, and customer satisfaction.
Take ownership of personal development and actively pursue opportunities to expand technical knowledge and capabilities.
Safety & Compliance
Follow all ASML and customer safety requirements, procedures, and cleanroom protocols.
Utilize required personal protective equipment (PPE) and conduct work in a safe and responsible manner.
Stop work and escalate concerns when unsafe conditions or unclear instructions are identified.
Support ASML's commitment to quality, environmental stewardship, and workplace safety.
Education and Experience
Required Qualifications
Associate degree in Engineering, Electronics, Mechanical Technology, Mechatronics, or a related technical field; or
Technical certification with relevant…