Summary:
Overview
The Senior Director, IT Service Operations owns the IT Service Operations pillar: Technical Support, Networks, Asset and Fleet Management, Account Management and identity provisioning, and Service Delivery. This role is the operational command layer that translates strategy into daily execution, holds the pillar accountable to published standards, and builds the operating model that lets managers manage and engineers engineer without constant escalation. This is a people leadership and operational management role, not a technical architect or engineer role. You will set the standards, evaluate work against them, and hold engineers accountable to them. Success is measured by the performance, cohesion, and growth of the team, and by the maturity of the practices the team runs.
Who We Are
The ASPCA is the nation's largest humane society and one of the world's leading animal welfare organizations. Our mission is to provide effective means for the prevention of cruelty to animals throughout the United States. The Information Technology division supports approximately 1,400 employees across New York City headquarters, shelters, clinics, mobile rescue units, and field operations nationwide.
This is an opportunity to lead a transformation as the pillar is in active growth and we are looking for someone to establish practices where none exist, retire workarounds that have become load-bearing, and shepherd a shift toward structured, repeatable operations through coaching and collaboration rather than mandate. The candidate who will thrive here wants to build, is energized by ambiguity and challenge, and is driven by our mission.
A cover letter is optional, but strongly encouraged.
What You’ll Do
Lead the IT service operations that keep animal welfare work moving, across shelters, clinics, mobile rescue units, and field operations nationwide. As Sr. Director, IT Service Operations, you will build the operating model, standards, and team capability that carry the ASPCA's technology organization from reactive support to disciplined, measurable service delivery for more than 1,400 staff.
The Sr. Director, IT Service Operations reports directly to the VP, Technology Services and has 4-6 direct and matrixed reports, with approximately 15 indirect reports. Additionally, this role serves as the operational deputy to the VP, Technology Services, acting with delegated authority during the VP's absence and at the VP's direction on matters that extend across the division.
Where and When You’ll Work
This is a hybrid position requiring a minimum of 2 days per week on-site at an ASPCA New York City area location, with additional travel to ASPCA sites as described below.
Ability and willingness to travel up to 15% annually to ASPCA shelter, clinic, and field sites, as needed. Travel may involve environments with animals and standard shelter or clinic conditions
Must be available for off-hours escalation and major incident bridge participation, and shares the after-hours escalation rotation with the IT Leadership
What You’ll Get
Compensation
Starting pay for the successful applicant will depend on a variety of factors, including but not limited to education, training, experience, location, business needs, internal equity, market demands or budgeted amount for the role. The target hiring range is for new hire offers only, and staff compensation may increase beyond the maximum hiring range based on performance over time. The maximum of the hiring range is reserved for candidates with the highest qualifications and relevant experience. The expected hiring salary range for this role is set forth below and may be modified in the future.
· The target hiring range for this role is $188,000 - $200,000 annually
Benefits
At the ASPCA, you don’t have to choose between your passion and making a living. Our comprehensive benefits package helps ensure you can live a rewarding life at work and at home. Our benefits include but are not limited…