WellNow Urgent Care Multi-Site Manager position responsible for leading two sites, managing the overall operations of Urgent Care facilities, ensuring the WellNow mission, vision, culture, and strategy for taking care of patients. They are responsible for the daily operations of their assigned sites including patient satisfaction, revenue, profitability, site organization and inventory, employee engagement, clinical team member selection, performance, and development. The Multi-Site Manager also provides expertise to ensure all patients receive high quality, efficient care.
Salary:
Starting at $60K
At WellNow Urgent Care you’ll enjoy:
Competitive salary
Parental leave
Continuing education opportunities
Medical benefits, including vision coverage, FSA/HSA options, and prescription drug coverage
401(k) plan with a company match for your future financial security
Free urgent care visits for you and your immediate family members
Scrubs provided to ensure a professional and comfortable work environment
Opportunities for promotional growth as we continue to expand our presence
Monthly bonus based on your performance and productivity
Annual License renewal reimbursement
Essential Job Functions:
Quality Care and Patient Safety
Identifies opportunities for improvement and executes action plans approved by the Regional Director, Operations.
Responsible for the onboarding, training and cross training of all site team members to ensure that all policies, procedures, established practices and standards are followed and adhered to.
Direct reporting relationship and responsibility for the oversight of all site team members and activities to ensure the correct and timely delivery of all services.
Communicates job expectations and conducts individual and team coaching for new and tenured clinic employees.
Responsible for ensuring the site is staffed at all times. Must ensure adequate coverage for site staff when call off and unable to work scheduled shifts.
Facilitates team briefs and monthly meetings to communicate expectations to all team members in a timely manner.
Monitors patient flow to ensure the site is operating efficiently at all times. Works with all site team members to ensure efforts are coordinated and that patients receive high quality care and services.
Monitors wait times and seeks to reduce wait times by supporting the teams to expedite patient flow as much as possible. Utilizes surge protocol as needed.
Collaborates and facilitates support as needed and requested by Providers.
Actively consults with Providers to ensure optimal conditions in the delivery of patient care.
Partners with leadership and provider to actively recognize and reward the Site team and individual Site team members for meeting goals and demonstrating behaviors consistent with the company’s mission, vision, and values.
Follows established scripts and protocols including patient rooming, discharge and call backs.
Ensures the office is OSHA compliant and housekeeping and preventative equipment maintenance schedules are followed.
Accountable for completion and oversight of ‘Multi Site Manager Checklists” To Do and To Delegate” on a daily basis.
Responsible for partnering with the Talent Acquisition Partners to assess, select, and hire clinic team members.
Responsible for managing the performance of the entire site team including preparing and delivering performance reviews; having coaching conversations when needed and driving accountability through performance plans and goals for direct reports.
Ability to connect with both Providers, clinical teams both on an individual level and in groups.
Patient Service
Gather feedback from the clinic and escalate meaningful issues to the correct level.
Responsible for clinics remain in patient-friendly condition ensuring staff are trained to treat patients with respect and friendliness.
Addressing patient grievances related to patient experience in the clinics ensuring
Patient complaints are resolved in a successful…