Build the Future with AspenView Technology Partners
At AspenView, we are passionate about transforming the way organizations approach technology. We specialize in creating high-performing, nearshore IT teams to help North American clients innovate faster and more efficiently.
As we continue to grow, we’re looking for exceptional people to join our team and help drive impactful change across industries.
Why Join AspenView?
At AspenView, we’re more than a nearshore IT partner, we’re a people-first, purpose-driven company that believes great culture drives great outcomes. We’re passionate about connecting talent and technology to deliver measurable value for clients, and meaningful career paths for our people.
About the Role
We are seeking a Salesforce Business Analyst to own scope on a Salesforce delivery engagement: eliciting what the business actually needs, writing requirements a squad can build from, and holding the boundary when scope moves. Requirements discipline is the single largest predictor of whether an AI or automation project works, so this role carries more weight than a traditional write-up-the-ticket function
What You Will Do
Requirements and Analysis
Run discovery with business users and map current-state process before proposing future state
Write user stories with acceptance criteria that are testable, not aspirational
Trace every requirement to a business outcome, and challenge the ones that trace to nothing
Solution Shaping
Work with the architect and developers on feasibility before committing a requirement to a sprint
Prototype in a sandbox with Flow and configuration to validate a requirement cheaply
Identify where a reporting or data-quality problem is being mistaken for a functionality gap
Delivery and Validation
Groom and prioritise the backlog with the product owner, and keep it honest about dependencies
Design and run UAT, including test data that reflects real edge cases
Support release communications, training material and adoption tracking
Stakeholder Management
Hold a single view of scope across multiple business stakeholders with competing asks
Escalate conflicting requirements rather than averaging them into something nobody wants
What You Bring
3+ years as a Business Analyst on Salesforce delivery, with full-lifecycle implementation experience
Working command of:
Salesforce Sales Cloud and Service Cloud data models and standard functionality
Flow, report and dashboard building, and enough configuration to prototype independently
Process mapping notation, user-story writing, and acceptance-criteria design
Jira, Azure DevOps or equivalent backlog tooling
Salesforce Certified Administrator required; Business Analyst certification preferred
Experience running UAT and structured requirements workshops with senior business stakeholders
Evidence of having stopped a requirement that should not have been built
What We’re Looking For
This is a contributor role, not a task-execution role. The team already has people who deliver what they are handed. What it needs is people who question whether the right thing is being built, and say so
Holds a point of view and states it, including to senior stakeholders and including after a decision has been made when new evidence warrants reopening it.
Asks why a process, data model, or delivery standard exists before extending it, rather than replicating an incumbent pattern because it is the incumbent pattern.
Surfaces risk, ambiguity, and weak requirements at the moment they are noticed — not at the sprint review, and not at go-live.
Works past the assigned ticket: proposes better approaches, improves what sits around the work, and leaves the team’s practice stronger than it was found.
Argues from evidence and changes position on evidence. Comfortable being wrong in public, uncomfortable staying quiet.
Success Indicators
Stories enter sprints without needing clarification mid-sprint
Defects traced to requirements ambiguity fall measurably
UAT surfaces genuine…