Company Overview
Asset Living is a third-party management firm with a proven partner in fostering thriving communities nationwide. Founded in 1986, Asset Living has decades of experience delivering exceptional value to our partners. Since the beginning, our undeniable passion has driven our organic growth from a small property management firm to one of the most trusted allies in real estate. Asset Living's growing portfolio includes a multitude of properties across the country that span the multifamily, single-family home rentals, affordable housing, build-to-rent, active adult, and student housing divisions.
Asset Living is a fast-growing company made up of talented individuals from diverse backgrounds that differentiate us and help us drive innovation and results for our clients and communities across the US. At Asset Living, we wholeheartedly believe 'Together We Lead, Together We Succeed. We empower each other to lead by example, collaborate, and evolve – inspired by our belief that we can continually improve as individuals and as an organization. Together, we create an environment where every voice is heard, every idea is valued, and every individual experiences opportunities to grow as our company grows. When you join Asset Living, you become part of a dynamic team that thrives on unity, unique talents, and a universal culture of winning.
Recognized as one of the nation's Best and Brightest Places to Work and ranked in the NMHC top 50 professionals, join Asset Living because of its reputation as the most trusted partner in real estate, workplace culture, and growth opportunities. Asset Living is a member of The Institute of Real Estate Management (IREM) and is recognized as an Accredited Management Organization (AMO). Together, we lead the way, and together, we achieve excellence in all that we do. Join a workplace where success is a collective journey and leadership is a shared responsibility.
Senior Business Manager, Property Operations
The Senior Business Manager, Property Operations leads a team of Business Managers (BMOs) who support regional property portfolios, and drives operational efficiency, financial performance, and compliance across those portfolios. This role partners closely with regional and site leadership, reviews portfolio updates and agenda items, monitors team KPIs, and turns what the team learns into operational feedback that improves BMO tasks and efficiency, ensuring consistent execution of Asset Living standards and client expectations.
Essential Duties & Responsibilities
Team Leadership & Oversight
Lead, coach, and develop a team of Business Managers, setting clear expectations, priorities, and workloads
Provide guidance and escalation support on complex delinquency, eviction, move-out, and invoice situations
Ensure consistent execution of BMO processes and Asset Living standards across the team and assigned portfolios
Partner with leadership on hiring, onboarding, training, and performance management for Business Managers
Portfolio Updates & Agenda Review
Review portfolio updates and agenda items prepared by Business Managers for accuracy, completeness, and follow-up before they are shared with regional leadership
Flag risks, open items, and escalations for Regional Portfolio Managers and other leaders
Ensure action items from portfolio meetings are assigned and completed on time
KPI Monitoring & Performance
Monitor team KPIs, such as delinquency and collections, move-out dispositions, lease renewals, and invoice processing
Analyze operational and financial data to identify trends, risks, and improvement opportunities
Review KPI results with Business Managers and build action plans where results fall short of targets
Operational Feedback & Process Improvement
Gather feedback from Business Managers, site teams, and regional leadership on BMO tasks and workflows
Recommend and help implement process, tool, and training improvements that increase efficiency and consistency
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