At Associated Bank we strive to create an inclusive culture where different perspectives are valued and recognized as strengths critical to our success. If you thrive in an environment where your growth and development are encouraged and supported, then Associated Bank may be the right place for you.
Associated Bank requires you to directly represent yourself and your own experiences during the recruiting and hiring process. Associated Bank conducts a thorough background check on all new hires.
Role Summary
As a Branch Banking Quality Assurance Specialist, you’ll help strengthen the branch risk and control environment by evaluating branch processes and ensuring they align with internal policies, procedures, and regulatory expectations. You’ll conduct scheduled and unannounced assessments, provide objective feedback, and partner with branch leaders to address opportunities and strengthen controls. This role offers the opportunity to build expertise in banking operations, risk management, and quality assurance while making an impact across the branch network.
Key Accountabilities
Conduct scheduled and unannounced branch assessments based on established risk-based requirements and testing standards.
Evaluate branch processes and controls to identify deficiencies, process breakdowns, and compliance concerns.
Communicate assessment results and observations to branch management and provide timely, clear written reporting.
Partner with branch leaders and Branch Operations to recommend corrective actions and strengthen risk and control practices.
Maintain accurate and comprehensive documentation of testing activities, evidence, findings, and follow-up actions.
Escalate significant control deficiencies, compliance concerns, and critical breakdowns to Consumer Risk Management.
Perform targeted or special-purpose assessments and additional quality assurance control testing as assigned.
Apply knowledge of branch procedures, internal controls, and regulatory requirements to ensure consistent and effective assessments.
Education & Experience
Required
Associate’s Degree or equivalent combination of education and experience.
4+ years of banking experience.
Ability to travel frequently, including up to 100% depending on business needs.
Preferred
Experience with branch operations, quality assurance, compliance, risk management, or control testing.
Experience evaluating processes, identifying control gaps, and communicating findings to business partners.
Why You’ll Love Working Here
At Associated Bank, you’ll have the opportunity to make a meaningful impact by helping strengthen controls and support consistent, compliant branch operations across the organization. You’ll build valuable experience in risk, quality assurance, and banking operations while partnering with leaders across the branch network. Apply today to make an impact.
We welcome and encourage applications from all qualified parties, including but not limited to people returning to the workforce, people with disabilities, those without a college degree, and veterans or those with military experience.
In addition to core traditional benefits, we take pride in offering benefits for every stage of life.
Retirement savings including both 401(k) and Pension plans.
Paid time off to volunteer in your community.
Opportunities to connect with others through our diversity-focused Colleague Resource Groups.
Competitive salaries with professional development and advancement opportunities.
Bonus benefits including well-being programs and incentives, parental leave, an employee stock purchase plan, military benefits and much more.
Personal banking, loan, investment and insurance benefits.
Associated Bank serves more than 120 communities throughout Wisconsin, Illinois, Minnesota, and Missouri and we consider our colleagues critical to our continued success. See why our colleagues continually vote us a best place to work in the Midwest. Join our community on Facebook , LinkedIn and X…