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Role Summary
The ServiceNow Solution Architect Principal provides strategic and technical leadership for the ServiceNow platform, ensuring it is designed, governed, and evolved as a secure, scalable, and high-performing digital workflow solution. In this role, you will partner with business and technology leaders to define platform strategy, align solutions with enterprise objectives, and drive innovation through modern ServiceNow capabilities. You will serve as a trusted advisor and technical authority, helping deliver measurable business value while enabling long-term platform sustainability.
Key Accountabilities
Lead the architecture and design of complex ServiceNow solutions across multiple products, business units, and integrations.
Establish and evolve platform governance frameworks, architectural standards, and best practices to ensure consistency, quality, and scalability.
Partner with business and technology stakeholders to translate strategic objectives into secure, scalable ServiceNow solutions.
Define enterprise integration and data strategies, including system interoperability, data governance, configuration management database (CMDB) practices, and service mapping.
Provide architectural oversight across ServiceNow initiatives to ensure compliance with security, regulatory, and performance standards.
Drive platform optimization, innovation, and adoption of new ServiceNow capabilities that enhance efficiency and business outcomes.
Mentor architects, developers, and platform administrators while promoting engineering excellence and knowledge sharing.
Enable execution of the ServiceNow platform roadmap by aligning architectural decisions with enterprise strategy and measurable business results.
Education & Experience
Required
Experience designing and architecting enterprise-scale ServiceNow solutions across multiple modules, including platform strategy, architecture roadmaps, scalability, resilience, and long-term platform value.
Experience serving as the technical authority for complex ServiceNow environments, including governance frameworks, architectural standards, design patterns, engineering best practices, and platform upgrade strategies.
Experience designing secure and scalable enterprise integrations, including API, event-driven, and data architecture strategies, CMDB governance, authentication frameworks, and integration standards.
Experience leading large-scale ServiceNow transformation initiatives, including platform consolidations, migrations, modernization efforts, technical debt reduction, and multi-business-unit implementations.
Experience partnering with enterprise architects, business leaders, and technology executives to align platform capabilities with organizational priorities, digital transformation goals, and risk management objectives.
Experience driving platform performance, reliability, security, compliance, Agile delivery, DevOps practices, release governance, and adoption of out-of-the-box ServiceNow capabilities.
Certified Technical Architect (CTA) certification.
Preferred
Experience architecting or leading implementations across advanced ServiceNow modules such as IT Service Management (ITSM), Customer Service Management (CSM), Financial Services Operations (FSO), Governance, Risk, and Compliance (GRC), and/or Strategic Portfolio Management (SPM).
Experience architecting and governing CMDB and/or Common Service Data Model (CSDM) adoption at scale, including data quality, service mapping maturity,…