We are seeking a strategic and results-driven Director of Certified Pre-Owned (CPO) Operations to lead and optimize our end-to-end CPO operations. This executive leadership role is responsible for driving operational excellence, quality, profitability, customer satisfaction, and continuous improvement across multiple functions, including demand planning, production and repair operations, new product introduction, customer implementations, service delivery, and product lifecycle management. The ideal candidate is a proven operations leader with experience managing complex manufacturing, repair, or refurbishment environments. This individual will leverage Lean Six Sigma methodologies, data-driven decision making, and cross-functional leadership to deliver scalable processes, exceptional customer outcomes, and sustained business growth.
This is an onsite role in our Lewisville TX facility, with occasional travel (~10%).
What will be my duties and responsibilities in this job?
Lead all aspects of CPO operations, ensuring high levels of quality, service, productivity, and profitability
Develop and execute short- and long-term operational strategies aligned with business objectives
Establish policies, procedures, and performance standards that drive operational excellence and accountability
Oversee demand planning, operations planning and control, production processes, repair operations, parts reclamation, customer implementations, system support, and customer service functions
Drive continuous improvement initiatives utilizing Lean Six Sigma principles and best practices
Develop, implement, and maintain quality assurance programs that improve efficiency, reduce waste, and enhance customer satisfaction
Partner with Product Development and Engineering teams to support new product introductions and operational readiness
Identify opportunities to optimize workflows, improve scalability, and enhance operational performance
Own operational financial performance, including budgeting, forecasting, cost management, and profitability analysis
Evaluate business opportunities and operational investments through financial modeling and data-driven analysis
Monitor key performance indicators and implement corrective actions to achieve business goals
Recruit, develop, coach, and lead high-performing teams
Establish performance expectations, succession planning, and employee development strategies
Foster a culture of accountability, collaboration, innovation, and continuous improvement
Serve as the primary operational partner for internal stakeholders and external clients.
Resolve operational, product, system, and customer-related issues while maintaining strong client relationships
Collaborate across departments to successfully deliver strategic initiatives and operational improvements
Present recommendations, business cases, and operational updates to leadership teams and executive audiences
Support the development, launch, and operational integration of new products and services
Drive ongoing product profitability, compliance, and lifecycle performance
Partner with key stakeholders to identify and implement innovative solutions that support business growth
What are the requirements needed for this position?
Bachelor's degree or equivalent combination of education and experience
6+ years of progressive leadership experience managing complex manufacturing, repair, refurbishment, or operations environments
Strong experience in demand planning, production planning, procurement, materials management, and new product introduction
Proven success leading process improvement initiatives utilizing Lean Six Sigma methodologies
Advanced analytical and financial acumen with experience in budgeting, forecasting, and operational performance management
Advanced Microsoft Excel skills, including pivot tables, trend analysis, reporting, and data visualization
Experience with project management, resource planning, and systems implementation
Exceptional leadership,…