Astara is an innovative and open automotive distribution and mobility services company. We are always looking ahead and continuously growing. We distribute Kia and Mitsubishi cars in Finland, supported by a self-developed digital platform.
THE ROLE:
As a Warranty Specialist, your mission is to ensure smooth and compliant warranty operations across Astara Finland by managing warranty claims, guiding and training the dealer network, and overseeing recall execution. The role focuses on Kia but covers all Astara Finland presented brands, providing expert warranty decisions and daily support to dealerships while safeguarding manufacturer standards and contributing to customer satisfaction and operational efficiency.
MAIN FUNCTIONS/RESPONSIBILITIES:
Managing and processing warranty claims, ensuring compliance with manufacturer requirements, warranty policies, and internal guidelines.
Providing daily warranty support to dealerships, service centers, technicians, and service advisors.
Reviewing warranty documentation and claim quality, ensuring accurate reimbursement.
Delivering warranty training and guidance to dealer network personnel, supporting consistent ways of working and high-quality claim handling.
Conducting warranty audits and supporting dealerships in meeting OEM standards and compliance requirements.
Acting as a key contact between Astara and OEM partners in warranty-related matters, including claim approvals, policy updates, recalls and warranty extensions.
Monitoring warranty performance, preparing reports, and supporting cost management through data analysis and performance follow-up.
Collaborating with other teams to identify recurring issues, improve processes, and share best practices across the organization.
Supporting customer satisfaction by helping resolve warranty-related inquiries and ensuring a smooth ownership and service experience.
Contributing to continuous improvement initiatives that enhance efficiency, quality, compliance, and operational performance.
PROFESSIONAL EXPERIENCE/QUALIFICATIONS:
Bachelor’s degree in business administration, automotive technology, engineering, or equivalent; or relevant vocational qualification supplemented by strong industry experience
Solid background in automotive aftersales with a good understanding of warranty processes and basic vehicle technology
Minimum 2–3 years of experience in automotive aftersales or dealership operations, preferably in warranty, technical support, or service advisory roles
Experience working with OEM warranty systems, claim handling, or importer-level aftersales processes is considered an advantage
Familiarity with recall management or compliance-related tasks is considered an advantage
SKILLS AND COMPETENCES:
Good knowledge of warranty guidelines, customer protection legislation, and commercial practices relevant to vehicle aftersales in Finland
Understanding of vehicle product features and basic technical functionalities, including regulatory and documentation requirements
Fluent in Finnish and Intermediate English
Proficient in MS Office, especially Excel; experience with SAP, DMS systems, or Salesforce is considered beneficial
Strong analytical skills with the ability to review data, identify patterns, and provide wellgrounded recommendations
Good communication skills and the ability to support and guide dealerships in warranty matters. Ability to collaborate effectively across functions and maintain strong working relationships with dealerships and internal stakeholders.
Strong attention to detail, accuracy, and the ability to make balanced, customer oriented yet cost conscious decisions
Strong alignment with Astara's values: Courageous, Open-Minded, Innovative, and Human
Why Join Us?
Join a team where talented professionals work together, share knowledge, and make a real impact every day. As part of our Aftersales technical team, you will help shape how people experience our brands’ care throughout the journey. We're not just handling…