- Pay
- $18–20/hr
- Where
- Lakewood, Colorado, United States
- Level
- Mid
Astor & Sanders Corporation (Astor) is an award-winning IT solutions provider headquartered in McLean, VA and is seeking a Tier 1 Support Specialist. This is a full-time and onsite position based in the Lakewood, CO area.
Roles and Responsibilities
Provide hardware and software support for Windows and some Mac desktops and laptops
Troubleshoot user accounts, software and hardware problems
Appropriately escalate problems to designated support levels using defined processes
Respond to all requests for assistance
Log and report each service request
Close out trouble calls
Other duties as assigned
Requirements
Six months of technical support experience
No experience needed with a vocational technical school certificate (HDI)
Experience with Microsoft Windows
Experience using Microsoft Office suite
Strong written and oral communication skills are required
The anticipated rate range for this position is $18-20/hr. This is not, however, a guarantee of compensation or salary. Actual compensation will be determined based on factors, including, but not limited to, relevant work experience, candidate skills and education, geographical location, certifications, and business needs, as well as contract provisions regarding labor categories that are specific to the position and could fall outside of this range. This salary range represents Astor's good-faith estimate of compensation for the position at the time of posting.
Benefits
Astor & Sanders Corporation ( www.astor-sanders.com ) offers a unique, stimulating and challenging environment that fosters individual growth and rewards performance. Astor & Sanders Corporation ( #Astor ) is an Equal Opportunity Employer.
Some of our competitive benefits include
Generous Paid Time Off (PTO) and all Federal Holidays off
Comprehensive Health and Dental Insurance Coverage
Retirement Savings Plan
Pre-Tax Benefit Programs
Wellness and Work-Life Support
Professional Development
Performance and Referral Bonuses
Life and Disability Insurance