What this Job Entails:
The AV Technician III will join our expanding team onsite with one of our
global clients. The technician will provide operational support and upkeep
for corporate AV/VC environments and will work independently to maintain
reliable meeting-room and event experiences. The AV Technician III will
confidently analyze and resolve AV issues using strong technical diagnostic
skills, coordinate complex escalations, and provide guidance to
less-experienced team members. Technical responsibilities include
conference room support, preventive maintenance, audio, video, conferencing
technology, digital signage, high-profile event support, inventory, and
service-ticket management. Occasional travel to other client offices may be
required.
Scope:
- Works independently on assignments that require considerable judgment
and initiative.
- Takes ownership of assigned AV issues through resolution or
appropriate escalation.
- Makes practical recommendations for resolving recurring equipment and
room-support issues.
- May serve as an escalation resource for less-experienced technicians.
- Provides technical guidance and shares knowledge with other team
members.
- Works within established guidelines while remaining accountable for
the quality and timeliness of assigned work.
Your Roles and Responsibilities:
- Maintain the daily operational readiness of conference rooms, meeting
spaces, event spaces, and other AV-supported areas.
- Perform scheduled room checks and preventive maintenance on displays,
cameras, microphones, speakers, control panels, conferencing equipment,
digital signage, and presentation systems.
- Respond to AV support tickets and service requests while meeting
established SLAs and ticket-update requirements.
- Independently troubleshoot routine, moderately complex, and recurring
audio, video, conferencing, connectivity, room-control, and presentation
issues.
- Take ownership of assigned AV issues and ensure appropriate
follow-through with users, internal teams, or vendors.
- Support corporate videoconferencing platforms and associated room
equipment.
- Reboot, reconnect, swap, or replace approved AV peripherals, cables,
adapters, and other field-replaceable components.
- Verify normal room operation following equipment replacement, vendor
service, or approved system updates.
- Gather diagnostic information and escalate programming, network,
infrastructure, and major hardware issues to the appropriate internal team,
vendor, or manufacturer.
- Coordinate with AV engineering, network, facilities, and vendors when
resolving complex or recurring issues.
- Review recurring room problems and ticket history to identify
potential equipment or reliability concerns.
- Recommend equipment replacement, preventive-maintenance actions, or
support-process improvements based on observed issues.
- Maintain accurate room documentation, equipment records, known-issue
information, troubleshooting procedures, and service-ticket history.
- Contribute to room checklists, knowledge-base articles, support
procedures, and troubleshooting guides.
- Manage AV inventory, including spare equipment, adapters, cables,
batteries, loaner equipment, stock levels, RMAs, and DOA products.
- Perform equipment setup, pre-event checks, rehearsals, live support,
and breakdown for meetings and corporate events.
- Provide a high level of technical support during executive meetings,
high-profile events, and service-impacting incidents.
- Make time-sensitive troubleshooting decisions within the
responsibilities of the role to minimize meeting and event disruptions.
- Liaise with cross-functional teams and internal users before and
during events.
- Interface with end users, vendors, and manufacturers to address AV
requests, service issues, and equipment repairs.
- Assist users with operating conference room, presentation, and
videoconferencing systems.
- Provide hands-on guidance and troubleshooting assistance to
less-experienced technicians.
- Follow all…