What This Job Entails
The Facility Management Technician II (FMT II) is responsible for supporting the day-to-day operations, maintenance coordination, and operational reliability of critical data center facility infrastructure. This role involves monitoring facility conditions, conducting routine inspections, coordinating planned and unplanned maintenance activities, supporting change management processes, and responding to facility-related incidents.
The FMT II works closely with Data Center Operations – Facility Management (DCO-FM) teams, data center providers, and other operational stakeholders to ensure facility activities are performed safely, efficiently, and in accordance with established procedures, operational standards, and compliance requirements.
Scope
The FMT II provides onsite operational support for data center facility infrastructure, including electrical, mechanical, HVAC, fire protection, and environmental monitoring systems. The role encompasses routine facility inspections, maintenance coordination, risk assessment support, change management, incident response, documentation, and operational reporting.
The FMT II also supports maintenance windows, emergency escalations, and after-hours activities as required, while coordinating with internal teams and external providers to maintain facility availability, operational continuity, and compliance.
Roles and Responsibilities
Perform routine physical and visual inspections of data center facility infrastructure to identify operational abnormalities, potential risks, and maintenance requirements.
Monitor facility conditions and support the reliable operation of electrical, mechanical, HVAC, fire suppression, and environmental monitoring systems.
Coordinate with DCO-FM teams and data center providers for planned and unplanned mechanical and electrical maintenance activities.
Review and validate Method of Procedures (MOPs), Risk Assessments (RAs), and Standard Operating Procedures (SOPs) to ensure alignment with operational and safety requirements.
Provide onsite support during scheduled maintenance windows, infrastructure changes, and other facility-related activities.
Track and consolidate facility maintenance schedules, ensuring activities comply with approved change management processes and designated freeze periods.
Support facility incident response, including initial assessment, timely escalation, stakeholder coordination, and incident documentation.
Participate in incident investigations, post-incident reviews, and continuous improvement initiatives.
Maintain accurate records of facility inspections, maintenance activities, incidents, changes, and operational tasks.
Prepare regular operational updates and reports covering facility activities, maintenance progress, outstanding issues, and service performance.
Collaborate with internal operational teams, external service providers, and relevant stakeholders to ensure effective coordination of facility operations.
Support facility capacity-related activities, including space, power, cooling, and infrastructure changes, as required.
Participate in agreed after-hours on-call arrangements and emergency escalation procedures.
Provide remote operational assistance to overseas facility teams when required and appropriately coordinated.
Perform additional facility-related responsibilities as reasonably assigned to support operational efficiency, safety, and business continuity.
Required Qualifications / Skills
Minimum 3-5 years of relevant experience in data center facility operations, facility management, or critical infrastructure environments.
Working knowledge of data center electrical and mechanical infrastructure, including UPS, PDUs, cooling systems, HVAC, fire detection and suppression systems, and environmental monitoring.
Understanding of facility maintenance processes, routine inspections, and operational procedures.
Familiarity with Method of Procedures (MOPs), Standard Operating Procedures (SOPs), and…