About Astreya
Astreya is a global IT managed services provider that partners with some of the world's most innovative companies to design, deliver, and support the technology their people rely on every day. Our teams keep critical systems running, solve complex problems, and continuously improve the employee technology experience. At Astreya, you'll work alongside talented engineers and service professionals, grow your skills, and make a visible impact on the organizations we support.
Position Overview
Astreya is seeking an IT Systems Operations Engineer to provide business-hours support for existing Linux and Windows systems and engineering applications for one of the leading AI organizations. In this role, you will take ownership of support cases, troubleshoot emerging issues, deliver practical fixes, and partner with engineering teams to close workflow gaps and prevent repeat problems. The ideal candidate is a self-directed problem solver who prioritizes by impact, communicates clearly, and leaves systems and documentation better than they found them.
Key Responsibilities
Case Ownership: Triage assigned requests and agreed support channels during business hours; maintain accurate case records capturing impact, diagnostics, priority, status, next action, and owner.
Operational Repairs: Troubleshoot, repair, and configure existing endpoints, servers, applications, connectivity, and access within delegated permissions; document change notes, test results, and recovery steps, and verify the affected user workflow before closing a repair.
Engineering and Vendor Escalations: Escalate issues with clear impact statements, reproduction steps, logs, attempted fixes, and specific help needed; secure a receiving owner and next action, and follow through to resolution or an explicitly accepted handoff.
Recurring Issue Reduction: Identify repeat failures and workflow gaps; deliver tested configuration and documentation fixes and small script or tool changes where qualified; route larger changes as scoped engineering work items with supporting evidence and acceptance criteria.
Documentation and Reporting: Maintain reusable troubleshooting guides and deliver a weekly summary covering resolved cases, open blockers, recurring issues, and improvement status.
Required Qualifications
Experience administering Linux endpoints and servers at scale, including troubleshooting systemd services, logs, packages, file permissions, and SSH.
Hands-on Windows endpoint and server administration, including troubleshooting services, Event Viewer errors, software installations, drivers, and RDP.
Working knowledge of TCP/IP, DNS, DHCP, routing, and VPNs, with the ability to diagnose connectivity issues from the endpoint through the network.
Experience diagnosing endpoint enrollment, compliance, configuration, and application deployment failures using management tools and device-side logs.
Ability to diagnose application launch, connectivity, license-checkout, and sign-in failures, and to trace group membership, provisioning, and SSO issues with application and identity owners.
Demonstrated ability to work independently: prioritize by impact, investigate unfamiliar issues, identify recurring gaps, and keep users and engineering owners informed through resolution.
Experience applying scoped fixes to existing systems, testing affected workflows, documenting results, and reverting unsuccessful changes.
Strong written communication, including clear case notes, actionable engineering and vendor escalations, and reusable troubleshooting documentation.
Familiarity with Git, infrastructure as code, and configuration management sufficient to follow existing review and rollout processes.
Preferred Qualifications
Ability to contribute small fixes to existing scripts or tools using Bash, Python, or PowerShell.
Experience with Jamf, Intune, Chef, or Entra ID.
Experience supporting robotics labs, shared devices, macOS, or virtual desktop environments.
Experience…