What this Job Entails:
The Systems Engineer's responsibilities include working with a team of IT specialists to design, set up and maintain a network of computers, including hardware, software, and system architecture.
Scope:
Resolves a wide range of issues in creative ways
Seasoned, experienced professional with a full understanding of their specialty
Works on problems of a diverse scope
Receives little instruction on day to day work, general instruction on new assignments
Your Roles and Responsibilities:
Endpoint & Device Management :-
MacOS endpoint management — enrollment, configuration profiles, patch management, and policy enforcement via MDM (JAMF or equivalent)
Troubleshoot and resolve advanced macOS issues; maintain endpoint compliance posture with the security team
Identity & Access Management : -
Administer and troubleshoot Okta — SSO, MFA policies, application assignments, and lifecycle management
Handle escalated access issues; support and maintain Active Directory accounts, group policies, and Ous
Network & Connectivity :
Troubleshoot VPN connectivity via GlobalProtect and Zscaler ZPA/ZIA; apply networking fundamentals (DNS, DHCP, VLANs, firewall rules) to resolve connectivity issues
Collaborate with network and security teams on escalated cases requiring deeper infrastructure context
Collaboration & Productivity Tools :-
Serve as escalation point for Microsoft 365 — Exchange Online, Teams, SharePoint, OneDrive, and licensing
Manage and troubleshoot Zoom Rooms, Zoom Phone, and video conferencing hardware
Security & Compliance :-
Apply endpoint security principles — EDR tooling, patch compliance, and security policy enforcement
Support security-related incidents; follow and help maintain IT security standards and audit requirements
Escalation Handling & Collaboration :-
Bridge Level 1 service desk and technology service owners; manage complex cross-platform tickets end-to-end
Document solutions, create runbooks, and contribute to the knowledge base to reduce repeat escalations
Required Qualifications/Skills:
Bachelor’s degree (B.S/B.A) from four-college or university and 5 to 8 years’ related experience and/or training; or equivalent combination of education and experience
Networks with senior internal and external personnel in own area of expertise
Demonstrates good judgment in selecting methods and techniques for obtaining solutions
Experience with computing networks, platforms, and software architectures
Knowledge and understanding of the definition and traceability of system requirements
Experience in the implementation of system requirements verification methods
Experience in the planning of system test activities
Strong presentation and organizational skills
Effective written and oral communication skills
Mental ability to perform engineering problem solving and analytical tasks
Able to work under project deadlines and associated cost and schedule constraints
Physical Demand & Work Environment:
Must have the ability to perform office-related tasks which may include prolonged sitting or standing
Must have the ability to move from place to place within an office environment
Must be able to use a computer
Must have the ability to communicate effectively
Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers