- Where
- All Asia Broadcast Centre
- Level
- Junior
WHY JOIN US?
We practice a vibrant & energetic office culture.
We provide opportunities for career advancement within the company.
Good performance is always rewarded accordingly.
“ It's our people that make Astro Malaysia’s leading entertainment company. We are an inclusive employer, to enable everyone at Astro to be their best. We embrace differences – we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products/services and our community. We also understand and appreciate that diversity is a driver of creativity and innovation, which will make our business more competitive, compelling and profitable. ”
JOB RESPONSIBILITIES:
Job Description - Winback Agent
Manage collections for PD accounts aged 61–120 days to maximise debt recovery and drive service reconnections. Engage customers through effective payment negotiations and follow-ups to minimise Involuntary Disconnections.
Key Agent Responsibilities:
Contact customers to recover overdue payments.
Negotiate payment arrangements and encourage service reconnections.
Follow up on payment commitments and outstanding balances.
Achieve collection and reconnection targets.
Comply with collection procedures/business rules
Ad-hoc task/assignmnet based on business requirement.
Customer impact: 160 customer accounts reconnections/agent/month
Revenue impact: RM75k amount collected/agent/month
REQUIREMENTS:
Degree/Diploma holders in Business/Commerce/Communications or in any relevant field
Preferably 5 years working experience in customer service environment
Fluent in English, Bahasa Malaysia and/or other languages are added advantage
Able to lead and motivate the team
Able to interact with all levels of people and possess a service oriented mindset
Independent, self-motivated and possess positive attitude,Results oriented
Ability to work and manage in a fast pace and challenging environment
Mature,dynamic and proactive
Able to organize resources, present report and coordinate project work
PC literate with working knowledge of Microsoft Windows, Word and Excel