Job Profile:
Student Support Specialist 1
Job Family:
Student Support Services
Time Type:
Full time
Apply before 11:59 PM Arizona time the day before the posted End Date.
Minimum Qualifications:
Associate's degree and one (1) year of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.
Job Profile Summary:
Connects students to a variety of academic, professional, and personal support services to enhance their academic skills and increase persistence and graduation rates.
Job Description:
Are you passionate about changing lives through higher education? Do you excel at empowering students to achieve their goals as an empathetic communicator and problem solver? Then check out the EdPlus Enrollment Coordinator opportunity below!
ASU EdPlus is a dynamic unit of Arizona State University focused on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education. We advance the economic, social, cultural, and overall health of the local, national, and international communities served by ASU.
Curious about what it’s like to work at EdPlus? Watch this short video , then explore more stories on the EdPlus at ASU YouTube channel .
We’re seeking a driven, people-oriented EdPlus Enrollment Coordinator to support both graduate and undergraduate potential students to enroll in online learning through the EdPlus Enrollment Center. Every day you’ll make a difference in the lives of others by serving as a critical point of contact for potential students to answer questions and support retention efforts.
Essential Duties:
Serve as a critical point of contact for students using a variety of communication methods, including phone calls, chats, emails, or texts to answer questions and support retention efforts.
Coordinate with other departments for additional relationship building, coaching, and enrollment support.
Foster a culture of engagement with prospective students by providing swift responses to questions, maintaining professional communication, and providing support throughout enrollment.
Work collaboratively with students to help them complete specific tasks and prepare for university life. Use resources and critical thinking skills to provide the best information and direction for students, and to troubleshoot issues when necessary.
Continuously innovate and identify process improvements to better the students’ experiences every day.
Maintain a positive, “How can I help?” attitude.
Cultivate relationships with the ASU community to ensure that recruitment program goals and objectives are accomplished.
Assume or coordinate other duties or projects as assigned or directed.
Desired Qualifications:
Demonstrated knowledge of the challenges faced by current and prospective students entering higher education (first generation, returning adults, financially constrained).
Demonstrated skill in a customer-first mentality and a principle-thinking approach to innovate in delivering a world-class customer service experience.
Demonstrated knowledge of Salesforce.
Demonstrated skill in organization and time management to balance multiple competing needs and requests in a fast-paced environment.
Demonstrated ability to establish and maintain effective working relationships.
Demonstrated superior skill in both verbal and written communication.
Salary & Benefits:
$42,400 - $47,000 per year; DOE
The target salary for this position is $45,000 per year.
ASU offers a total compensation package that includes valuable employee benefits. See the ASU Benefits website to explore options.
Healthcare
Financial Security
Retirement
Family Resources
Tuition Reduction (Eligible ASU Employee, their dependents and spouse.)
Discounts
Working Environment:
ASU EdPlus is located at SkySong, the ASU Scottsdale Innovation Center. The Center houses a business…