Job Profile:
IT Support Specialist 2
Job Family:
IT Support Services
Time Type:
Full time
Apply before 11:59 PM Arizona time the day before the posted End Date.
Minimum Qualifications:
Bachelor's degree and three (3) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.
Job Profile Summary:
Provides routine and non-routine IT services to end users in order to support the mission of the institution through technology. Deploys enterprise managed tools that manage devices, deploys software and security updates of devices and applications across an enterprise, and updates documented processes.
Job Description:
The Thunderbird School of Global Management (TSGM), Information Technology Department is currently seeking a Systems Support Analyst to provide a variety of technology support to our faculty, staff, Alumni, and students. The Systems Support Analyst position performs a variety of activities necessary to provide desktop and software application support to end users to ensure proper and effective operations. This position is responsible for providing in-person and remote customer service to employees, collaborate on a variety of technical and nontechnical projects, and coordinate with other ASU departments to ensure effective delivery of software and services.
This is an in-office position, travel maybe required between campuses as needed.
Position Salary Range: $61,400 - $67,000; to commensurate with education and experience
Essential Duties:
Receives, responds to and monitors status of work-order requests for technical assistance; updates ticket system to reflect activities performed and status of request to ensure timely completion of work order in accordance with established policy
Applies standard computer images with authorized software to computers to ensure consistent configurations using OS deployment tools such as SCCM, Group Policy Management, Intune, JAMF
Installs and/or replaces hardware and associated devices including, but not limited to: Hard-drives and removable disk drives; refers warranty hardware problems to vendor for resolution
Troubleshoots hardware and software problems by performing a variety of diagnostic procedures to identify appropriate corrective measures
Manages the deployment, relocation, and return of computers and associated peripheral equipment
Maintains accurate inventory of all computers and peripheral equipment, and initiates requests for replacements to ensure availability in accordance with established policy and standards
Maintains accurate tracking of technology equipment identified for surplus, facilitates requests for pick-up of equipment
Refreshes computers for inventory or prepares for surplus using approved tools and following standard operating procedures
Performs a variety of acceptance testing procedures of newly acquired hardware to ensure proper operations; tests all upgrades and/or patches to software prior to rollout; prepares report of findings
Provides application assistance to end user as requested; replicates errors, resets computers and printers
Connects individual and networked devices to computers; performs initial connectivity test to ensure proper connectivity
Traces and trouble-shoots network connectivity problems; notifies appropriate responsible unit(s) based on findings
Supports and troubleshoots classrooms, conference rooms, breakout rooms and study rooms equipment’s
Technology support for internal events
Provides consultation on both hardware and software purchases
Creates, updates, and maintains technical documentation for use within the group as well as outside entities
May be required to manage student workers including hiring, training, and monitoring daily work Desired Qualifications
Knowledge of Active Directory group; NTFS File Permissions; Experience with TCP/IP, Ethernet, wireless
Knowledge and management of…