Role Summary
South Peoria, AZ
$25.85/hr + commission
The Assistant Store Manager is responsible for supporting the Store Manager in the daily execution of store operations, customer experience, repair performance, inventory management, and team development. This hourly leadership role serves as the second-in-command to the Store Manager and is expected to help ensure the store operates efficiently, consistently, and in alignment with company standards.
The Assistant Store Manager must be proficient in front-of-house operations, repair processes, repair queue management, and day-to-day store execution. This role provides hands-on support to technicians and front-of-house team members, helps delegate tasks, supports onboarding and training, and flexes within the market as needed to maintain business continuity and customer service levels.
Core Responsibilities
Store Operations & Execution
Support the Store Manager in running daily store operations, including opening and closing activities, customer flow, repair intake, repair completion, and front-of-house execution
Ensure consistent execution of company processes, operational standards, customer experience expectations, and repair procedures
Help manage daily task delegation to ensure the team is aligned on priorities, service levels, repair commitments, and customer needs
Monitor store workflow throughout the day and help resolve operational issues that may impact productivity, customer experience, or repair turnaround time
Maintain awareness of store performance, labor coverage, customer demand, repair volume, and operational needs
This role may be scheduled to work at other company locations within the designated market based on business needs. Team members are responsible for maintaining reliable transportation to their assigned work location. Occasional travel between company locations during the workday may be required.
Repair Operations & Technical Proficiency
Maintain proficiency in all required repairs and repair-related processes
Support technicians with repair troubleshooting, quality standards, job completion, and repair process adherence
Manage and prioritize the repair queue to ensure timely service, accurate communication, and efficient job completion
Review repair tickets and job status to help ensure accuracy, follow-through, and customer communication
Partner with the Store Manager to identify repair performance gaps and support coaching or process improvements
Help ensure repair quality, productivity, and operational consistency across the team
Front-of-House Leadership & Customer Experience
Support front-of-house operations, including customer check-in, diagnostics, sales conversations, claims support, repair updates, and customer issue resolution
Model strong customer service behaviors and help reinforce service expectations with the team
Assist with customer escalations and service exceptions within established company guidelines
Help maintain a professional, organized, and customer-ready store environment
Promote a customer-focused culture that balances service, repair quality, speed, and operational accountability
Inventory & Asset Management
Responsible for supporting inventory management, including parts organization, cycle counts, inventory accuracy, and shrink prevention
Help ensure parts availability supports repair demand and customer commitments
Follow company standards for inventory handling, receiving, transfers, returns, and reconciliation
Identify inventory issues or gaps and communicate them to the Store Manager or appropriate support teams
Maintain accountability for accurate inventory processes and proper documentation
People Support, Training & Team Development
Support onboarding of new team members by helping them learn store processes, front-of-house expectations, repair workflows, and customer experience standards
Train and develop technicians and store team members through hands-on coaching, observation, and feedback
Help reinforce…