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Role Summary
The Procurement Manager, Procurement Operations leads direct reports responsible for purchase order administration, supplier lifecycle operations, and Oracle supplier profile maintenance and support. The manager owns workload allocation, service levels, queue management, quality, coaching, escalation, and continuous improvement. The role ensures that purchase orders are created, fulfilled, amended, and closed accurately and on time; suppliers are onboarded and offboarded through approved controls; and supplier records remain complete, current, and properly supported.
This is not a category management, strategic sourcing, or contract-administration role. The position is the operational people leader and primary coordination point for PO and supplier operations, partnering with Sourcing, Contracts, Finance, Accounts Payable, Legal, IT, InfoSec, and business stakeholders to resolve issues, maintain segregation of duties, manage exceptions, and provide transparent performance reporting. The role also requires working knowledge of U.S. and India tax requirements relevant to procurement and supplier operations, including U.S. 1099 reporting requirements and associated supplier tax documentation.
Team Summary:
Serving as the local team lead for the Procurement team within the Finance division, this role is integral to the procurement lifecycle at athenahealth. You will support backend procurement operations for a U.S.-based procurement team, including requisition compliance, purchase order creation, supplier registration, maintenance of records within enterprise resource planning/procure-to-pay (ERP/P2P) tools, supplier due diligence, annual supplier monitoring, contract coordination, internal and external communications, reporting, and related operational work.
In this role, you will partner with internal stakeholders and external suppliers to help ensure procurement activities are completed accurately, consistently, and on time. The position requires strong organization, sound judgment, clear communication, and the ability to manage multiple priorities in a structured environment. You should be comfortable working across teams, reviewing data for accuracy and trends, and identifying practical solutions to operational challenges. Experience supporting a team and helping improve operational results will be valuable in this role.
Essential Job Responsibilities:
1. People Leadership & Operational Management
· Lead, coach, and develop direct reports supporting PO administration, supplier onboarding and offboarding, and Oracle supplier profile maintenance across U.S. and India operations.
· Establish individual objectives, service expectations, quality standards, development plans, and measurable accountability for results.
· Allocate workloads, monitor capacity and coverage, conduct regular one-on-ones, provide timely performance feedback, and address execution or capability gaps.
· Build cross-training and succession coverage for critical PO and supplier processes, including planned and unplanned absences.
· Create an accountable, service-oriented culture focused on accuracy, responsiveness, control adherence, stakeholder communication, and continuous improvement.
2. Purchase Order Administration & Fulfillment
· Oversee end-to-end PO administration, including validation of approved requisitions, contract and budget alignment, PO creation, dispatch, acknowledgement, change orders, issue resolution, receipt coordination, and closure.
· Ensure POs contain accurate supplier, entity, currency, payment term, accounting, tax, line-item, period-of-performance, and supporting-document information before release.
· Monitor PO fulfillment status and coordinate with requestors, budget owners, suppliers, Sourcing, Accounts Payable, and Finance to resolve missing…