- Where
- Lahore, Pakistan, PK
- Level
- Mid
๐๐ผ๐ฐ๐ฎ๐๐ถ๐ผ๐ป: Lahore, Pakistan
๐ฆ๐ต๐ถ๐ณ๐: Night Shift (North American Client)
๐๐ผ๐ฏ ๐ง๐๐ฝ๐ฒ: Full-Time | Onsite
๐๐๐ฎ๐ถ๐น๐ฎ๐ฏ๐ถ๐น๐ถ๐๐: Immediate Joiners Preferred
Are you passionate about helping customers and resolving their concerns? We are looking for a Customer Service Representative (CSR) to join our team and support a North American client.
๐๐ฒ๐ ๐ฅ๐ฒ๐๐ฝ๐ผ๐ป๐๐ถ๐ฏ๐ถ๐น๐ถ๐๐ถ๐ฒ๐
Handle inbound customer calls and respond to customer inquiries professionally.
Understand customersโ concerns and provide accurate, timely solutions.
Resolve customer queries related to services, requests, and general support.
Communicate clearly and professionally while maintaining a positive customer experience.
Handle customer complaints patiently and ensure appropriate resolution.
Maintain accurate records of customer interactions and follow up when required.
Escalate complex issues to the relevant team whenever necessary.
Ensure customer satisfaction through effective communication and problem-solving.
Requirements
Excellent verbal communication and interpersonal skills.
Strong listening, problem-solving, and customer-handling abilities.
A customer-focused attitude with patience and a professional approach.
Ability to handle inbound B2C customer calls confidently.
Good command of spoken English and the ability to communicate effectively with North American customers.
Willingness to work onsite in Lahore during the night shift.
Immediate availability to join is highly preferred.
Previous experience in customer service, call centers, or customer support will be an advantage.
๐ช๐ต๐ฎ๐ ๐ช๐ฒ ๐ข๐ณ๐ณ๐ฒ๐ฟ
Full-time employment opportunity
Five working days per week
No sales targets
No sales responsibilities
No overtime requirement
Opportunity to work with a North American client
A professional and supportive work environment