About The Role
Hourly Rate: £15.00
Location: London, EC3V 1AB
Shift Pattern : 4 on 4 off 07:00 – 19:00 and 19:00 – 07:00 (42/week)
The Role – Security Officer
Summary of Role
The primary role of the Security Officer is to provide a professional and proactive service to our client and their customers, offering support to both the Security Control Room and the Duty Security Manager.
As a Security Officer, you will deliver exceptional customer service, maintain a smart and professional appearance, and ensure the premises are secure, fostering a safe working environment for both visitors and occupiers. Your presence will be highly visible, contributing to a positive working culture while preventing any security breaches or inappropriate activities that may arise. Alongside responding to incidents as they occur, your key focus will be to detect, deter, and protect in a confident and professional manner.
We are seeking a dedicated and vigilant Security Officer to join our team at One Leadenhall. The Officer will play a vital role in maintaining the safety and security of the building, its occupiers, visitors, contractors, and assets. This role requires an individual who is proactive, detail-oriented, and able to thrive in a dynamic and fast-paced environment.
Main Responsibilities
Operations:
• Familiarise yourself with shift events and attend briefings.
• Maintain high standards of discipline, punctuality, and professionalism at all times.
• Stay adaptable to a dynamic work environment and client needs.
• Be fully conversant with the site layout and current security threats.
• Manage access control and ID verification as required.
• Provide assistance and reassurance to occupiers, visitors, and contractors.
• Respond to planned or significant incidents and provide initial first response.
• Report fabric damage, suspicious activity, system faults, or property damage promptly.
• Follow rotation guidelines but be flexible to operational needs.
• Handle deliveries of varying sizes, from small packages to large, awkward boxes.
• Conduct security checks on people, vehicles, and items when necessary.
• Escalate incidents and accidents in line with established procedures.
• Operate, monitor, and respond to security systems such as CCTV, access control, and fire alarms.
• Conduct internal and external patrols and report any defects.
• Cover operational duties across Reception, Loading Bay, Post Room, and Security Control Room.
• Ensure compliance with the Data Protection Act 1998.
• Take on additional duties as required to support site operations.
Communication:
• Ensure effective communication within the team and escalate issues when necessary.
• Provide high-standard customer service via telephone, written communication, and face-to-face interactions.
• Maintain clear communication with site management, security personnel, and emergency services.
• Act as the first point of contact for security-related enquiries from staff, contractors, and visitors.
Documentation & Procedures:
• Adhere to all policies, procedures, and documentation requirements (Assignment Instructions, Risk Assessments, SOPs).
• Be familiar with emergency evacuation, invacuation, and other procedures.
• Conduct patrols as scheduled and report any security breaches or anomalies.
• Assist in site inductions for new staff and contractors, ensuring they understand security procedures.
• Manage keys, passes, and radios, maintaining accurate records.
Training & Development:
• Stay up to date with emergency response procedures and security training.
• Identify and address any training needs for yourself and the team.
• Ensure continuous self-learning and familiarisation with updated documentation and SOPs.
Health and Safety (H&S):
• Comply with Health & Safety regulations and report any concerns to the Shift Manager.
• Prioritise H&S throughout your duties and ensure PPE (as per British Standards) is issued and maintained.
• Ensure you are fit for duty and have received…