About The Role
Working Hours : Monday - Friday - 40 hours per week (with flexibility to meet operational requirements)
Location: Northwest England (with regular travel to client and operational sites as required)
Salary: £30,000 per annum
We are looking for a dedicated and experienced Window Cleaning Contract Manager to lead the effective delivery and ongoing development of contracts across our Northern window cleaning operations.
Reporting to the Window Cleaning Operations Manager - North , you will be responsible for managing client relationships, leading operational teams, maintaining service quality and safety standards, and driving commercial performance and continuous improvement across your portfolio.
Key responsibilities include:
Building trusted relationships with clients and acting as the primary operational contact for assigned contracts.
Leading client review meetings and providing accurate performance reports, service updates and action plans.
Monitoring service delivery against contractual commitments, KPIs and agreed quality standards.
Identifying opportunities to improve services, support contract retention and contribute to sustainable business growth.
Planning and overseeing day-to-day window cleaning operations, including ad-hoc and one-off works.
Coordinating resources to ensure services are safely scheduled, staffed and delivered.
Conducting regular site visits, quality inspections, vehicle checks and safety reviews, implementing corrective actions where required.
Leading team planning meetings and communicating operational priorities and updates.
Supporting health, safety and compliance through risk assessments, audits, work instructions and operating procedures.
Investigating operational issues, implementing corrective actions and escalating risks where necessary.
Managing labour, equipment, materials and subcontractor costs within agreed budgets.
Supporting site surveys, quotations and mobilisation activities in partnership with Business Development and Operations teams.
Using performance information to identify efficiencies, improve working practices and recommend operational and financial improvements.
Providing regular operational updates to the Operations Manager, highlighting risks, opportunities and support requirements.
Please note that we will provide full training to the successful candidate regarding job specifics.
About You
We are looking for a proactive and people-focused leader who can successfully manage multiple contracts while maintaining high standards of service delivery, client satisfaction and operational performance.
To be successful in this role, you will have:
Experience managing contracts or operational services within facilities management, cleaning services or a similar service-based environment.
Strong client relationship management, communication and stakeholder engagement skills.
Proven experience leading dispersed teams, planning resources and managing performance.
A good understanding of health and safety requirements, risk assessments and safe systems of work.
Confidence using digital systems and performance data to plan work, monitor results and communicate outcomes.
The ability to coach, support and develop teams while promoting an inclusive, accountable and customer-focused culture.
Experience identifying training requirements and supporting workforce planning and recruitment activities.
A full UK driving licence and a willingness to travel regularly between sites.
We welcome applications from all suitably qualified candidates; however, please be aware that we are unable to sponsor work visas. All applicants must have an existing legal right to work in the UK.
The successful candidate will also be required to undergo an Enhanced DBS Check and will be required to provide 2 references as pat of the onboarding process.
This is an excellent opportunity for a motivated operational leader to play a key role in delivering high-quality window cleaning services while…