About The Role
Location: Milton Keynes
Salary: £41,500
Contract: 12-month Fixed Term Contract
Hours: Full Time
We’re looking for an experienced Contract Coordination Manager to lead our Account Coordination and Scheduling team in Milton Keynes on a 12-month fixed-term contract.
This is a key operational role, responsible for making sure planned and reactive works are coordinated effectively, service levels are achieved, customers receive an excellent service, and the wider operation has the support it needs to deliver.
You’ll lead and develop a busy coordination team, work closely with Account Managers and operational colleagues, and act as an escalation point when issues need resolving quickly.
What you’ll be doing
You’ll take ownership of the day-to-day performance of the coordination function, ensuring jobs are managed effectively from initial request through to completion.
You’ll be responsible for:
Leading, coaching and developing the Account Coordination and Scheduling team
Ensuring planned and reactive works are managed within agreed response times and Service Level Agreements
Monitoring performance against KPIs and identifying opportunities to improve service
Managing workloads, staffing levels and resource requirements
Acting as an escalation point for operational and customer issues
Building strong relationships with clients and ensuring contractual requirements are understood and delivered
Working closely with Account Management, Helpdesk, Engineering, Commercial, Finance and Procurement teams
Reviewing operational and financial information to identify risks, trends and areas for improvement
Supporting the effective management of subcontractors and resolving escalated issues
Holding regular 1:1s, performance reviews and coaching conversations
Identifying training and development needs across the team
Supporting people-management processes including sickness and absence
Attending client and operational meetings as a representative of the coordination function
Helping ensure appropriate processes are in place to maintain service continuity when unexpected situations arise
Ultimately, you’ll make sure the team has the direction, support and structure it needs to deliver a consistently high-quality service.
About You
Minimum Qualifications, Certifications and Training required
GCSE Maths and English, or equivalent
Essential Knowledge, Skills and Experience
We’re looking for someone with strong operational and people-management experience who is comfortable working in a busy, customer-focused environment.
You’ll ideally have:
Extensive experience in a similar customer service, coordination, scheduling or operational support role within a business services environment
Experience leading, managing and developing a team
Experience working to KPIs, SLAs and service-performance measures
Strong analytical skills, with the ability to understand and interpret information and use it to identify effective solutions
Excellent interpersonal and stakeholder-management skills
Strong written and verbal communication skills
Good commercial awareness and an understanding of operational risk
Strong organisational and prioritisation skills
Confidence handling escalations and making decisions
Strong IT skills, including Microsoft Office packages
Experience using Maximo and SurveyMonkey, or similar systems, would be beneficial
The ability to work independently with minimal supervision and use your own initiative
Experience within Facilities Management, Engineering, Property Services or another service-led environment would be particularly useful.
About The Company
At Atlas Workplace Services, we believe great buildings start with great people.
That’s why we’ve reimagined facilities management to put people first — those who work in the spaces we care for, and those who deliver our services every day.
We’re not just another FM provider. We’re a top-10 industry leader committed to doing things differently, combining a personal approach…