Full-time, ongoing role
Flexible location within Australia
Hybrid working model (2 days in office, 3 days from home)
About Red Cross
Australian Red Cross is part of the world's largest humanitarian movement. We support and empower people and communities in times of vulnerability. We act for humanity.
About the role
Australian Red Cross delivers services to people at some of the hardest points in their lives. We work with migrants in transition, people affected by trafficking and exploitation, older adults receiving aged care, people experiencing homelessness and vulnerability and communities affected by emergencies. Every day, our practitioners, support officers, team leaders and volunteers navigate complex situations, balancing risk, safety, rights, choice and professional judgement.
The Practice Team exists to strengthen the quality, consistency and impact of that work. We're looking for an experienced and curious practice leader who wants to influence more than individual cases. Someone who enjoys working alongside frontline teams to solve difficult practice challenges, while also shaping the frameworks, supervision approaches, tools and systems that support great practice across the organisation. This is a role for someone who can see both the individual and the system.
You'll work directly with service delivery teams, providing consultation on complex practice issues, coaching leaders, strengthening supervision, reviewing practice quality and supporting workforce capability. Just as importantly, you'll use what you learn to improve how practice happens across Australian Red Cross.
We believe good practice support doesn't stop with the individual case. A consultation delivered on Tuesday should influence the training developed next month, the framework reviewed next quarter and the way services operate in the future.
Working alongside the Senior Manager - Client & Community Practice, you'll help shape a contemporary and evidence-informed practice system that supports safe, effective and person-centred services across Australian Red Cross.
This is a hands-on practice role with organisation-wide reach. While the role has no direct reports, it offers significant opportunity to influence practice through expertise, credibility, relationships and evidence-informed leadership.
Day to day you will
Lead the co-design, testing and continuous evolution of practice framework components, including within the Client Practice Framework
Translate contemporary research, evidence and emerging sector trends into practical tools, guidance and capability-building resources
Embed practice considerations into program design, tenders, system enhancements and service development initiatives
Support the implementation of a contemporary Supervision Framework, coaching leaders to deliver meaningful reflective supervision
Design and facilitate engaging practice training, workshops and learning initiatives
Contribute to quality assurance and continuous improvement through file reviews, practice audits and quality improvement activities
Provide expert consultation, case reviews and advice on complex practice issues, identifying both risks and practical solutions
Strengthen practitioner capability through coaching, mentoring and practice guidance
Identify emerging practice trends and systemic issues and work collaboratively with programs to design and implement improvements
Contribute to the development of practice governance approaches that strengthen quality, consistency and accountability across services
What you'll bring
Significant experience in a senior practice, practice leadership, practice advisory or similar role within human services, community services, social work, case management or related sectors
Strong experience supporting practitioners, leaders and teams to navigate complex client situations and practice challenges
Demonstrated experience developing and implementing practice frameworks, models, tools, training or capability-building…