Company Introduction
Availity is one of the leading health information networks in the United States, processing more than 4 billion transactions annually and connecting more than two million healthcare providers and over two thousand technology partners to health plans nationwide. Our teams of technology, business, and customer service professionals in Bangalore, India, are working together to transform healthcare delivery in the United States through innovation and collaboration. Our technologists help develop cutting-edge revenue cycle solutions that help hospitals, health systems, and physicians maximize payments and optimize their workflows.
Availity is a diverse group of people whose talents, curiosity and passion steer the company to create innovative solutions for the US Healthcare industry. If you are a driven, creative and collaborative individual, with exceptional technology skills to drive innovation, we want to hear from you.
Job Description
Roles & Responsibilities
Job Title – Application Support Engineer II
Location- Bengaluru, India
Experience- 3-5Years
Employment Type- Full-time | Work Mode: Work from office | Shift: 5:30PM-
8:00AM (2 Shifts)
About Availity
Availity is a leading healthcare technology company focused on simplifying healthcare administration and solving real-world challenges for healthcare providers, health plans, and patients. Our technology helps reduce complexity so providers can spend less time navigating administrative systems and more time focused on patient care.
About Availity India
Availity India is an important part of Availity's global growth journey. Based in Bengaluru, our India teams partner closely with U.S. and global stakeholders across technology, product, operations, customer support, and corporate functions.
Our India organization is being built with a strong focus on ownership, learning, collaboration, engineering excellence, and meaningful business impact. Associates in India have the opportunity to solve complex problems, contribute to global initiatives, and support products and services that are part of the U.S. healthcare ecosystem.
About the Role
The Application Support Engineer II is responsible for providing technical support for the Availity Extend platform and associated integrations. This role serves as the primary operational support function for customer issues, application incidents, API failures, authentication issues, onboarding support, release validation, and production troubleshooting.
The Engineer will work closely with Software Engineering, Product Management, Salesforce, Cloud Operations, NOC, Customer Success, and Client Integration teams to ensure platform stability, service availability, and customer satisfaction.
Key Responsibilities
• Handle incidents, alerts, and service requests assigned to the Availity Extend Support team.
• Investigate application, API, authentication, and integration issues using approved tools, logs, and runbooks.
• Perform initial triage, root cause analysis, evidence collection, and detailed ticket updates within ServiceNow.
• Coordinate with NOC, Senior Support Engineers, and Engineering teams during escalations and major incidents.
• Validate API requests and responses, troubleshoot connectivity issues, and support customer integrations.
• Execute smoke testing and production validation activities during application releases and deployments.
• Create and maintain knowledge base articles, known error records, troubleshooting guides, and shift handover documentation.
• Communicate effectively with internal stakeholders and customers regarding issue status, resolution progress, and follow-up actions.
• Support continuous improvement initiatives to enhance operational efficiency, monitoring, and service quality.
Required Qualifications
• Bachelor’s degree in computer science, Information Technology, Engineering, or a related field, or equivalent practical experience.
• 3+ years of experience in Application Support, Technical…