Company Introduction
Availity is one of the leading health information networks in the United States, processing more than 4 billion transactions annually and connecting more than two million healthcare providers and over two thousand technology partners to health plans nationwide. Our teams of technology, business, and customer service professionals in Bangalore, India, are working together to transform healthcare delivery in the United States through innovation and collaboration. Our technologists help develop cutting-edge revenue cycle solutions that help hospitals, health systems, and physicians maximize payments and optimize their workflows.
Availity is a diverse group of people whose talents, curiosity and passion steer the company to create innovative solutions for the US Healthcare industry. If you are a driven, creative and collaborative individual, with exceptional technology skills to drive innovation, we want to hear from you.
Job Description
Roles & Responsibilities
Job Title – Development Support Engineer III
Location -Bengaluru, India
Experience -3-5Years
Employment Type - Full-time | Work Mode: Work from office | Shift: 5:30PM-
8:00AM (2 Shifts)
About Availity
Availity is a leading healthcare technology company focused on simplifying healthcare administration and solving real-world challenges for healthcare providers, health plans, and patients. Our technology helps reduce complexity so providers can spend less time navigating administrative systems and more time focused on patient care.
About the Role
We are looking for a Development Support Engineer II to provide developer-grade technical support for Availity Extend customers and internal teams. This is a customer-facing technical role requiring Software Engineer II-level knowledge across the application stack, together with strong code-comprehension, debugging, API, integration, cloud, and production-troubleshooting capability, This is more of a code support vs code development role
The engineer will investigate complex customer-reported issues by reading and reviewing application code, tracing execution paths, analyzing logs and telemetry, reviewing API requests and responses, validating authentication flows, examining SQL data, and reproducing issues in controlled environments. The engineer is expected to understand Java, Spring Boot, React.js, JavaScript, HTML, CSS, REST APIs, SQL, Git, CI/CD, AWS, and microservices at an SE2 technical level.
This role does not own feature development or product-roadmap delivery. The primary focus is developer support, production investigation, defect isolation, customer guidance, and engineering-quality escalation. The engineer will work directly with customer developers and partner with Product and Engineering to identify root cause, validate findings, and drive issues through resolution, while mentoring SE1 Development Support Engineers.
Key Responsibilities
· Own complex developer support cases involving APIs, authentication, payloads, integrations, data behaviour, application errors, and production issues.
· Read, review, and debug application code to support technical investigation, issue reproduction, root-cause isolation, and validation.
· Read, understand, and troubleshoot Java and Spring Boot application code to identify technical causes and execution paths.
· Reproduce customer issues using test environments, API clients, test data, existing diagnostic tools, and approved testing methods.
· Trace requests across APIs, services, databases, queues, and cloud components using logs, metrics, traces, and debugging tools.
· Work directly with customer developers to understand implementation patterns, explain system behavior, and guide integration troubleshooting.
· Distinguish customer-code, configuration, data, documentation, environment, and product-defect issues.
· Create engineering-ready defect reports with reproducible steps, evidence, impact, and a clear…