Company Introduction
Availity is one of the leading health information networks in the United States, processing more than 4 billion transactions annually and connecting more than two million healthcare providers and over two thousand technology partners to health plans nationwide. Our teams of technology, business, and customer service professionals in Bangalore, India, are working together to transform healthcare delivery in the United States through innovation and collaboration. Our technologists help develop cutting-edge revenue cycle solutions that help hospitals, health systems, and physicians maximize payments and optimize their workflows.
Availity is a diverse group of people whose talents, curiosity and passion steer the company to create innovative solutions for the US Healthcare industry. If you are a driven, creative and collaborative individual, with exceptional technology skills to drive innovation, we want to hear from you.
Job Description
Roles & Responsibilities
Location: Bengaluru, India (Onsite)
Experience: 8+ years of relevant technical experience
Employment Type: Full-time, Work from Office (5 days/week)
Shift Timings: 16×5 environment; shift flexibility and critical incident support may be required
About Availity
Availity is a leading healthcare technology company focused on simplifying healthcare administration and solving real-world challenges for healthcare providers, health plans, and patients. Our technology helps reduce complexity so providers can spend less time navigating administrative systems and more time focused on patient care.
About the Role
We are looking for a Development Support Lead to provide advanced technical leadership for Availity Extend Developer Support, combined with focused people-management responsibilities.
This is primarily a technical support leadership role within a customer-facing support engineering function.
The Development Support Lead will serve as the senior technical authority within Developer Support and lead complex investigations involving:
The ideal candidate must be able to read, review, and debug code for investigative purposes, understand application architecture and execution paths, challenge technical assumptions, and guide root cause isolation.
While Product Engineering remains responsible for architecture, production code changes, defect remediation, feature development, and roadmap execution, the Development Support Lead owns:
Technical investigation and defect isolation
Customer guidance and escalation management
Support readiness
Technical capability development of the support team
This role is expected to be approximately:
70% Technical Leadership & Complex Investigation
30% People and Operational Leadership
Key Responsibilities
Senior Technical Authority
Act as the senior technical escalation point for complex developer support, integration, and production issues.
Lead deep technical investigations across frontend, backend, API, database, messaging, cloud, and distributed-service layers.
Read, review, and debug application code for investigative purposes to trace execution paths, identify failure modes, validate findings, and guide root cause analysis.
Provide technical interpretation and supportability guidance on service interactions, authentication flows, integration patterns, resiliency, performance, and observability.
Determine whether issues originate from customer code, configuration, data, documentation, environment, integration design, or Availity products.
Review and approve engineering-ready defect reports for reproducibility, evidence quality, business impact, technical clarity, and severity classification.
Lead technical discussions with customer developers, architects, Product Management, Engineering, QA, NOC, Customer Success, and other stakeholders.
Establish investigation standards, diagnostic methodologies, escalation criteria, and troubleshooting quality expectations.
Identify recurring technical patterns and partner with Product…