Location:
Avera Health
Worker Type:
Regular
Work Shift:
Day Shift (United States of America)
Position Highlights
You Belong at Avera
Be part of a multidisciplinary team built with compassion and the goal of Moving Health Forward for you and our patients. Work where you matter.
A Brief Overview
The Manager, EHR Application Training provides operational leadership for the EHR and enterprise application training program within Information Technology. This position leads the team responsible for role-based application curriculum, training delivery, training environment readiness, workflow-based education, user readiness, and training support for implementations, upgrades, optimization efforts, and operational change initiatives.
This leader oversees EHR Application Trainers and related training resources, establishes curriculum governance and documentation standards, manages training priorities and team capacity, and ensures training materials accurately reflect approved system build, security roles, operational workflows, and application changes. The manager partners with Enterprise Applications & Informatics teams, operational leaders, project leadership, subject matter experts, and system-wide learning resources as appropriate to support consistent, high-quality application training and effective end-user adoption.
This role is accountable for EHR/application training but does not own system level learning, leadership development, general employee development, onboarding, compliance education, or non-application education programs.
What you will do
Lead and develop the EHR application training team:
• Provide leadership, coaching, direction, recruitment support, onboarding, performance management, workload planning, and professional development for Principal Trainers and assigned training resources.
Set strategy for application training and readiness:
• Develop and execute training strategies, workplans, timelines, and readiness approaches for EHR/application implementations, upgrades, optimizations, workflow changes, and operational initiatives.
Oversee curriculum governance and quality:
• Establish and maintain standards for role-based application curriculum, lesson plans, workflow scenarios, tip sheets, job aids, exercises, eLearning content, assessments, and related training materials.
Ensure alignment between training, system build, and workflows:
• Partner with application informatics teams, operational leaders, and subject matter experts to ensure training content reflects approved system build, security roles, operational workflows, policies, and release changes.
Manage training environment readiness:
• Provide oversight for training environment planning, build coordination, validation, testing, training patients, scenario data, and issue resolution in partnership with informatics analysts and technical teams.
Direct training delivery operations:
• Oversee the planning, scheduling, staffing, communication, and delivery of instructor-led, virtual, recorded, at-the-elbow, refresher, and role-based application training.
Monitor training effectiveness and adoption outcomes:
• Evaluate training effectiveness using learner feedback, assessment results, attendance/completion data, help desk trends, workflow issues, adoption indicators, and stakeholder input. Implement improvements based on findings.
Manage training documentation, standards, and controls:
• Establish and maintain documentation standards, curriculum review cycles, version control, training readiness checklists, approval processes, and training records in accordance with IT, organizational, and application governance standards.
Partner with system-wide learning resources:
• Coordinate with system-wide learning, LMS administrators, and other education partners for course publishing, assignments, reporting, templates, scheduling, and enterprise standards while retaining accountability for EHR/application training content and readiness.
Lead resources, budgets,…