Driven by transformative digital technologies and trends, we are RIB and we’ve made it our purpose to propel the industry forward and make engineering and construction more efficient and sustainable. Built on deep industry expertise and best practice, and with our people at the heart of everything we do, we deliver the world's leading end-to-end lifecycle solutions that empower our industry to build better.
With a steadfast commitment to innovation and a keen eye on the future, RIB comprises over 2,500 talented individuals who extend our software’s reach to over 100 countries worldwide. We are experienced experts and professionals from different cultures and backgrounds and we collaborate closely to provide transformative software products, innovative thinking and professional services to our global market. Our strong teams across the globe enable sustainable product investment and enhancements, to keep our clients at the cutting-edge of engineering, infrastructure and construction technology.
We know our people are our success – join us to be part of a global force that uses innovation to enhance the way the world builds.
Find out more at RIB Careers .
Key Details:
The most important information about the work model, working hours, and contract
Location: London
Work model: hybrid (2–3 days per week in the office)
Working hours: Full Time
Contract type: Permanent
Your Impact in This Role:
The Most Important Things About Your Team, Your Focus, and Your Impact
As a Customer Care Consultant at RIB , you will play a key role in helping construction professionals get the most value from their software solutions. Acting as a trusted advisor and primary point of contact, you will support customers using RIB construction software, including RIB Candy, a leading platform for cost estimation, quantity surveying, project control, and tender management.
W orking as part of a global Customer Care team, you will help customers resolve technical and functional challenges, optimize their workflows, and improve productivity across their estimating and commercial processes. Through your expertise , problem-solving skills, and customer-focused approach, you will contribute directly to customer satisfaction, retention, and long-term success.
This role is ideal for candidates with experience in Quantity Surveying , Cost Estimation , Construction Technology , or Software Support . Ready for your next level?
Division: Customer Care
You will report to: Director ESAM Customer Support
Key Responsabilities :
As a Customer Care Consultant, you will provide technical and functional support to customers using RIB Candy and other RIB software products .
Customer Support & Incident Management
Assist users with workflow support related to Cost Estimation, Quantity Surveying, Tendering, Project Cost Management, Construction Commercial Processes
Respond to customer support enquiries via phone, email, and support platforms in a professional and timely manner
Diagnose, investigate, and resolve software-related issues and customer incidents ; e scalate complex technical or customer satisfaction issues when required
Track customer cases through to resolution while maintaining clear and proactive communication
Collaborate with product, development, and support teams to resolve customer challenges efficiently
Documentation & Knowledge Management
Document software issues, resolutions, and product improvements
Create and maintain knowledge base articles and help centre content
Contribute to continuous improvement initiatives that enhance the overall customer experience
Share knowledge and best practices across the global Customer Care organization
Your Profile:
Experience in Quantity Surveying , Cost Estimation , Construction Commercial Management, or a related construction discipline ( preferably RIB Candy experience)
A natural curiosity and investigative mindset, with the ability to analyse problems, identify root causes, and deliver effective solutions
A strong…