AVEVA is creating software trusted by over 90% of leading industrial companies.
Job Title: Technical Support Engineer
Location: Tokyo, Japan
Employment Type: Full time , regular, hybrid work arrangement
The job
As a Technical Support Engineer of the Customer Support team in Tokyo, Japan, your mission is to serve our broad customer base, including Fortune 100 companies, with best-in-industry quality and speed to achieve their business outcomes. You will investigate deep technical issues while communicating with clarity and care. You will collect information and provide insight to Engineering and Sales to improve our products and help deliver more value to the customer. Most importantly, you will work in a fast-paced, team-centric environment with strong comradery, even across time zones.
Key responsibilities
Enable our customers’ success to manage their operations by supporting them remotely through phone, email, web channels or on-site to best serve their environment while solving a variety of complex technical challenges
Communicate with our customers to understand how they utilize our software to solve their business challenges, and collaborate with different departments to deliver and improve our customers’ experience with our company and products
Complete our New Hire Orientation and a thorough training program where will you learn about our products, customers and company culture via classroom training, customer interactions, visiting operating facilities, shadowing, and hands on experience helping customers get value from their PI systems
Teach our customers how to use our software as an instructor for public classes, or assist in the development of your peers as an internal instructor or job trainer
Grow your technical skillset by developing a solid foundation in the PI system, related software and industry technologies
Track and reproduce product issues in an effort to determine root cause
Essential requirements
Bachelor's Degree, Master's Degree or PhD
Engineering, Math, Computer Science, Natural Sciences or related fields would be a bonus
3-5 years of previous technical support experience in a software environment
Self-motivated individuals with a customer mindset and desire to help people
Enthusiasm for technical problem solving, with attention to detail and strong communication skills
Ability to learn and research in a dynamic and engaging environment
Commercial at AVEVA
Our Commercial team, comprised of over 2,000 dedicated colleagues, is the backbone of our customer relationships and business growth. From industry experts and solution architects to sales, support, success managers, and business operations, everyone shares a common goal: to deeply understand our customers' needs and deliver tailored solutions.
If you're passionate about driving growth, tackling complex business challenges, and fostering strong customer relationships, you'll find success and fulfilment in our Commercial team.
Find out more: https://www.aveva.com/en/about/careers/
Japan Benefits include:
Flex working hour system, starting from total 22 days annual leaves, parental leave, additional leaves, Relo Club employee benefits, well-being support, life insurance, pension, company’s gift, education support.
It’s possible we’re hiring for this position in multiple countries, in which case the above benefits apply to the primary location. Specific benefits vary by country, but our packages are similarly comprehensive.
Find out more: aveva.com/en/about/careers/benefits/
Hybrid working
We work in a hybrid way at AVEVA. Most roles are based at a local AVEVA office, with an expectation of being on-site 50% of your working hours to support collaboration and connection. Some positions are fully office-based depending on the nature of the work, and certain roles that support specific customers or markets may be remote. The working arrangement for this position will be confirmed during the hiring process.
Hiring process
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