Aviso:
At Aviso, we are dedicated to improving the financial well-being of Canadians. As a leading wealth management organization, we are committed to leadership, innovation, partnership, responsibility, and community. Working with talented and energetic professionals who exemplify our values every day, you will quickly notice that our people and dynamic ‘oneaviso’ culture sets us apart. If you are looking for interesting and challenging work, at a company committed to its people, find out more about what Aviso has to offer at www.aviso.ca .
The Opportunity:
We’re looking for a Bilingual Supervisor, Transfers to join our Operations team.
Reporting to the Manager of Operations, the Bilingual Supervisor, Transfers is responsible for overseeing the Transfers Team, managing volumes and ensuring daily deadlines are met. Supervisory responsibilities include recruiting, training, coaching, mentoring, and scheduling of staff, including overseeing new employee onboarding and providing career development planning and opportunities.
As one aviso:
We Care – You do the right thing for clients, partners and colleagues. You build trusted relationships, champion service excellence, and contribute to a culture where people feel valued and supported
We Dare –You challenge the status quo with bold ideas and fresh perspectives. You embrace change, seek opportunities to innovate and are comfortable exploring new ways of working
We Share – You collaborate openly and build meaningful relationships. You seek out diverse perspectives, share your knowledge and work together to help colleagues, clients and partners succeed
We Deliver – You take ownership of your work, honour your commitments and focus on delivering meaningful results. You hold yourself accountable and continuously look for ways to improve
What your day looks like:
Set and monitor standards for departmental procedures, ensuring quality, accuracy and efficiency maintaining SLA’s
Set positive leadership tone through gaining respect of staff, peers and stakeholders
Ensure staff members receive timely and appropriate training and development
Coach staff to increase performance while increasing/maintaining employee engagement and career growth and support onboarding of new employees
Ensure all processes and procedures are current in all manuals – internal and external, including departmental SLAs
Responsible for internal and external communications while following the appropriate channels for distribution, liaising with external vendors and trustees as required
Analyze current business practices and identify areas within the department for process improvements, make recommendations and implement procedures to streamline workflow
Handle departmental project related work and participate in the implementation of department and division initiatives as required and delegate as necessary
Support staff with escalated or complex issues and respond to all customer inquiries (internal/external) and ensure customer service levels are maintained within the department, updating management as appropriate
Ensure appropriate staffing, training and development needs including cross-training of staff so that individuals are up to date and can provide redundancy in all positions within the team
Review and approve daily journal postings and monthly account reconciliations (IIROC/MFDA)
Monthly reporting of SLA standards, including exceptions, in a timely manner and create business plans to manage resources during high volumes
Maintain current knowledge of industry initiatives and standards (MFDA/IIROC) and registered plans products, CDS/ATON, IIROC/MFDA rules, regulations, and protocols
Liaise with management in the process and procedural reporting for both external and internal auditors as required
Requirements
Your experience and skills:
Post-secondary education and continuing education relating to the Investment Industry, specifically operations functions
In-depth knowledge of relevant regulatory requirements,…